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CRM Specialist

Posted 25 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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What you can expect from the work

CRM at TicketSwap focuses on creating meaningful connections across the user/partner lifecycles in order to drive discovery, engagement and retention.

As CRM/Email specialist, you will be responsible for creating and deploying CRM initiatives in order to onboard, engage and retain users. This role is made for a creative candidate who enjoys the full CRM journey: from digging into the data to support your strategies, to ideate campaigns and build solid reporting and learnings. Also, you will work cross-functionally with many teams across the organization such Brand, Content, Design, Product and Partnerships.

Other main responsibilities include:

  • Implement strategies that bring discovery and engagement;
  • Create and deploy end-to-end campaigns;
  • Build automation to create personalised flows;
  • Develop a campaign calendar to ensure timely delivery of all assets and content;
  • Onboard, engage and retain users. Managing the different stages of the user lifecycle;
  • Identify and generate user insights and translate them into business opportunities;
  • Develop an ongoing testing strategy that allows for iterative improvement;
  • Collaborate with different stakeholders to ensure TicketSwap business objectives are reached.

About you

  • 2+ years of experience in CRM;
  • Experience with HTML, CSS, Liquid or Jinja;
  • Experience with user lifecycle management;
  • Analytical, data driven and creative;
  • Pro-active: don't wait for instructions to take action;
  • Feel comfortable collaborating with different stakeholders;
  • Experience with multichannel strategies;
  • Preferable experience with B2C and B2B;
  • Fluency in English is required, any additional languages are a bonus.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Join the TicketSwap team!
Diversity and inclusion of all types of people is what makes a company super-productive and amazing. At TicketSwap we really value individuality and authenticity. Always be yourself!
We are committed to creating and sustaining and open and supportive work environment. This includes equal opportunity in hiring, promotions and personal development within the company, regardless of one’s sexual orientation, gender identity or expression.

Entertainment
Amsterdam
Active in 7 countries
180 employees
50% men - 50% women
Average age is 31 years