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Contexta360 is a double-digit growth company based in Amsterdam with offices in key European centres. We are a team of highly skilled software developers, computer scientists, product and marketing specialists with a passion for artificial Intelligence, speech-to-text and natural language understanding.
Contexta360 build speech and chat analytics solutions to help enterprise contact centres transform service, performance, revenue, compliance and Customer Experience. Our AI-driven speech intelligence platform is designed for organisations seeking to know and serve their customers better.
What we offer:
Overview:
Contexta360 specialises in speech and chat analytics and the wider conversational intelligence markets and has an exciting opportunity for two dynamic and experienced business development executives to join our team. This highly strategic role will report directly to the CEO and the candidate is ideally suited for an individual looking to move into a leadership role.
Ideally with a strong sales and marketing background and track record in a SaaS or software B2B company within the call centre market, or business transformation / automation technology sectors. The individual will have a proven track record in building a focused data strategy of target accounts and form communication strategies to get Contexta360 on the radar and agenda.
Hands-on experience, player manager skills and a self motivated attitude are essential in Contexta360’s thriving and supportive workplace.
Heading up the BD Strategy, this individual will be responsible for:
Qualifications:
With the Contexta360 API, you can apply big data analysis without the involvement of human listening to all of your customer interactions.
The result is that you’ll be able to rapidly categorise and label customer service & sales calls and other interactions.
From there, you can detect trends, track the topics that are most important to your key customers and your…
With the Contexta360 API, you can apply big data analysis without the involvement of human listening to all of your customer interactions.
The result is that you’ll be able to rapidly categorise and label customer service & sales calls and other interactions.
From there, you can detect trends, track the topics that are most important to your key customers and your business, and analyse customer satisfaction trends over time and what the impact is on the revenue for example.
To coach and motivate your sales and service organisation, you need the tools to enable your service and sales organisation to learn, earn and enjoy.
You could do this manually.
A team lead or manager could spend a few hours each week listening to call recordings and checking, by hand, that the customer was left happy and that the sales/service agent did their best to cross-sell other products in order to hit their quota attainment.
With hundreds of calls per day, the team lead could only ever dip into a few calls per employee.
And it can be boring work; not only could the team lead’s morale suffer but they might miss important details as their attention wanes.
With Contexta360, you could check every single call and without taking up staff time and focus on your core business...
Contexta can look out for key phrases and words in calls, such as those that indicate a cross-sell or a successful resolution to the call. It can even generate transcripts so that human managers can quickly and easily review call content with
Contexta360 is backed by VentureBuilders, a fast growing start up accelerator involved in various successful startups like groupdeal, overstappen.nl and taxi2airport.nl
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