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Account Manager Benelux (Sales/Existing Business), Healthcare/IT

Posted 25 Mar 2024
Work experience
3 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Account Manager Benelux (Sales/Existing Business), Healthcare/IT

Alphen aan den Rijn

Fulltime

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. Its industry-leading solutions include UpToDate and a suite of offerings provided by Clinical Drug Information. UpToDate clinical decision support is trusted by over 1 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality. Clinical Drug Information provides an aligned medication decision support solution, including both EMR-integrated drug data and point-of-care drug reference information, featuring Lexicomp, Medi-Span, and Facts & Comparisons applications. Impacting more than 13 million lives a day, Clinical Drug Information solutions help save time, reduce medication errors, and enhance patient outcomes for thousands of hospitals and health systems, top-grossing retail pharmacies and payers, and tens of thousands of individual clinicians worldwide.

Job Summary

Our solutions make a difference - and so do our people.

As the Existing Business Account Manager BeNeLux for Clinical Effectiveness you will be responsible for the retention and Cross and Up-Sell in our existing customer base – Hospitals, Universities and Medical Schools, within your assigned territory & reporting to the Team Lead BeNeLux, based in Alphen aan den Rijn.

Responsibilities

  • Presenting the value of the Clinical Effectiveness Product suite offering to a diverse audience, in order to retain our existing customer base and grow revenues year on year
  • Cross-Sell and Up-Sell new products from the Clinical Effectiveness (CE) Portfolio into our existing customer base
  • Managing the renewal process within your assigned accounts to ensure account growth and minimize account attrition working to the RLCM account management process
  • Communicating annual price increases, generating and closing renewal contracts in a timely manner
  • Working with assigned customers to implement a strategy, and internal marketing campaigns, to promote, and increase usage to eligible users – via demonstrations and presentations to physicians, end users, senior hospital management
  • Proactively developing new relationships with key clinical staff, senior hospital management, IT, and other decision makers, within our existing customer base, as well as other influencers in the sales process
  • Preparing, and analyzing usage data reports to monitor and assess usage at trial sites, and existing subscribers
  • Attending local conferences (and at times international events), to promote and demonstrate the clinical effectiveness solutions to potential customers - institutional or individuals; this occasionally requires weekend travel and time away from home
  • Setting up, and providing, training sessions for customers - including ‘C’ Suite, Clinicians and end users
  • Manage and develop your sales pipeline to ensure achievement of quarterly, and annual revenue sales targets

Requirements

  • Looking for a sales professional who is ready to take the second or third step in their sales career
  • Track record of proven sales experience – ideally gained from selling complex healthcare solutions/services into the hospital/healthcare market (such as Healthcare IT solutions/ Medical software or similar)
  • Comfortable establishing contact and selling to all levels in the organization including physicians, medical librarians and, most importantly, top management
  • Able to think outside the box and confident in expressing ideas
  • Excellent communication, presentation, training and interpersonal skills
  • Well organized, with a strong attention to detail is a must
  • Able to work from a home office environment
  • Excellent IT skills – including Microsoft Word, Excel and PowerPoint
  • Strong knowledge of, and understanding, of a CRM system e.g. SalesLogix/Salesforce.com - or similar
  • Confident presenting to a diverse audience
  • Willing and able to travel to client sites/congresses and some International company meetings (may vary by quarter) as well as International company meetings (1-2 annually)
  • Fluent English and native Dutch

Our Offer

In return, we offer the opportunity to join a highly successful and rapidly growing business with a strong mission and values, as well as a very competitive package. All Clinical Effectiveness (CE) new joiners have a two weeks on-boarding training in Boston, USA.

Wolters Kluwer is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

IT
Alphen aan den Rijn
10,000 employees