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Senior Customer Success Manager

Posted 25 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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What will you be doing?

As our Senior Customer Success Manager, you are driven to guide your clients in using our product BlueDolphin to best support their digital (business) transformation. You cover all aspects of the engagement: training users, mapping client objectives to product capabilities and planning value cycles to realize them. Through periodic reviews and inspiration sessions, you challenge your customers to continuously look for more benefit from BlueDolphin. You are responsible for your own portfolio of about 10-20 clients with whom you build and maintain deeply rooted relationships in order to get a good understanding of their wants and needs and be able to proactively manage value creation with our product. Oftentimes you team up with other consultants for specialized knowledge and experience.

Whilst growing the business, we are also growing our knowledge base and training portfolio. As a Senior Customer Success Manager, you will run into uncharted territory from time to time and bring home treasures of newfound knowledge and best practices to incorporate into our methodology, so we can share these with our customers.

Job requirements

What do you bring?

  • Ability to manage customers through direct touch, ranging from C-level to IT staff, focusing on business outcomes;
  • Experience working with or in customer project teams on the implementation and roll-out of enterprise-grade software solutions;
  • Familiarity with applying a Customer Success methodology in a high-value customer relationship;
  • Knowledge of Enterprise Architecture and Enterprise Frameworks such as TOGAF, Archimate and SAFe or at least the interest to develop in these fields;
  • Command of English, other language skills are considered a bonus;
  • Able to work from home as well as at customer premisses;
  • A pragmatic self-starter;
  • An independent worker but team player and excellent communicator;
  • You have a drive for customer satisfaction and, ultimately, net retention.

What can ValueBlue offer you?

At ValueBlue we believe that the power of our company lies within our own employees, and that we’ll only reach new heights by prioritizing your personal and professional growth. That’s why we give you all the space you need to make an impact.

What else is in it for you?

  • A competitive compensation package;
  • The chance to join a fast-growing software company that is expanding globally;
  • Innovative, fun and ambitious colleagues that value new ideas;
  • Guidance and support when you need it; freedom and flexibility when you don’t;
  • A strong focus on continued personal development – attend your choice of training, courses or events to expand your skills;
  • A beautiful and comfortable co-working space in Utrecht (NL) with everything you need to concentrate and collaborate;
  • A flexible working environment – split your time between home and the office.

ValueBlue betekent “waarde creëren door innovatie”. Met BlueDolphin, ons unieke samenwerkingsplatform voor Enterprise Architectuur stellen we organisaties in staat om relaties tussen de bedrijfsstrategie, projecten en initiatieven te beheren en te visualiseren. Wij staan als bedrijf voor verantwoordelijkheid nemen, het volledig focussen op klantwaarde creëren en inventief zijn. We willen innoveren als collega’s èn als partners van bedrijven.

IT
Utrecht
Active in 2 countries
45 employees
70% men - 30% women
Average age is 37 years

What employees are saying

Jordy

COO

Jordy

"Ik krijg er energie van wanneer ik collega's en organisaties handvatten geef om hun doelen te behalen, met oog voor resultaat en voor plezier. Binnen ValueBlue combineer ik twee passies: talenten stimuleren in hun ontwikkeling en klanten begeleiden bij uitdagingen. ValueBlue is voor mij als Asterix in…

Jelle

Manager Marketing & Sales

Jelle

"In de afgelopen jaren heb ik ervaren hoe het is om ons product te pitchen voor- en lanceren binnen grote organisaties. Dat is wat me motiveert: mooie opdrachtgevers die steeds enthousiaster worden naarmate ze ons product leren kennen. Ik omschrijf ValueBlue als leuk, innovatief en ambitieus.''