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Head of Customer Success

Posted 22 Mar 2024
Work experience
6 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Who we are

We are on a mission to make mental health accessible to everyone. At OpenUp, we support companies creating an open workplace in the field of mental health. Via our OpenUp platform, employees receive direct access to health checks, self-help programs, webinars, mindfulness sessions and a large team of recognized psychologists.

Our people make OpenUp a great place to work. We love working together and learning from each other. We value an inclusive culture where everyone can be themselves at work. One thing we all have in common: we have a positive mindset.

We are already helping over 350+ (international) companies, e.g. Rituals, HelloFresh, PwC, Picnic and Ajax Amsterdam. We are the Dutch market leader. But that’s not enough to achieve our mission: We thrive to become the number one mental healthcare partner in the whole of Europe.

That's why we are expanding our international commercial team and are looking for like-minded talent.

Your job

As our Head of Customer Success, you will lead, shape and scale the Customer Success Team. You will be responsible to build customer success excellence around the organization. This will include defining the strategy and value proposition, designing and continuously improving our customer success ways of working, leading the management of the customer success account, being responsible for some key accounts as well as being an escalation point, and last but not least, you will be managing our global team of customer success managers.

You are part of a diverse and international commercial team where Customer Success, Marketing, Partnerships, Product, Publishing and Psychologists work closely together to ensure that as many client employees as possible use OpenUp’s services. Together with everyone you will ensure that our clients stay happy and become ambassadors.

About you

Just like OpenUp, you love people. You like to build relationships and invest in them.

You are an empathic day-to-day manager for the team, but you love to combine this with working hands-on on some key accounts or escalations. You have experience with building, shaping and scaling a customer success department within a fast-growing environment. Because of this experience, you know how to build an effective team, attract good talent and develop them as well. Within the team you drive engagement, vision and purpose.

Because of your experience in similar roles as a Head of Customer Success you know how to manage complexity, decision quality and balance the stakeholders. You ensure accountability and drive results. You know how to, but also like to build and scale the Customer success as well as the company.

As a person you are flexible and ambitious. You feel responsible and want to make everyone, including yourself, better every day. You like to work in fast-space environments. Besides this, you are action-oriented and resourceful as well as analytical and tech savvy.

Of course, you are enthusiastic about mental health, which is a topic as normal as going to the gym, and you would love to connect to this higher purpose.

Next to that:

  • You have a minimum of 6 years of experience in a similar role (as Head of Customer Success) and as people manager
  • You have experience with leading a team of 10+ in a “Hyper-growth” environment
  • You are a real people-person, and like to build and invest in relationships
  • You have a global perspective, a strategic mindset and you drive results
  • You instills trust, ensure accountability and manage ambiguity
  • You are at ease in an international environment: you have great communication skills in English.
  • Your mother tongue is either in Dutch and/or German.
  • You are preferably living in the Randstad, Berlin or Köln.

What you get

OpenUp is fast growing and you have the chance to become part of this challenging journey. Your high impact role in this early-stage scale-up offers a lot of great opportunities and chances to grow with us. You are working in a diverse and international environment from our offices in the heart of Amsterdam. We like to have fun together with a lot of team building activities like our weekly ‘borrels’, after work sport classes, the yearly ski-trip and our Paddle tournament. Which makes our work fun, challenging and dynamic. Next to that:

  • Competitive salary and compensation package.
  • Flexibility to work from the office or your home office. We provide you with the hardware you need to work comfortably.
  • Daily healthy and vegetarian lunch.
  • Free and unlimited access to our mindfulness courses and psychologists.

Our people make OpenUp a great place to work. We value a diverse community with a culture in which everyone can be themselves.
Our motto: we learn from setbacks and celebrate successes. We build, grow, fail, learn, and get back up again. Together. When you are ready to OpenUp, join us.

Healthcare
Amsterdam
Active in 6 countries
100 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Lola Vermunt

HR Assistant

Lola Vermunt

What I most like about working at OpenUp are the people I work with and our company culture. I got a very warm welcome when I started here in November. Although I am working here for only a couple of months, I really feel I am part…

Milou Plattel

Partnership Specialist

Milou Plattel

Last year I joined OpenUp as a Partnership Specialist. What I love most about working for OpenUp is the dynamic and diversity; every day is different which makes the work fun and challenging. The nice bond I have with my colleagues also contributes to that a lot.