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Product Manager, Scopus

Posted 22 Mar 2024
Work experience
1 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.

Responsibilities:

Customer Focus

  • Interacts frequently with customers, and generates customer requirements.
  • Anticipates customer needs and prioritizes those for the organization.
  • Understands how his/her role impacts customer satisfaction.
  • Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
  • Predicts short term market changes and implications on the product.
  • Continuously aims to meet customer expectations without compromising the commercial viability of the product.

Data-Driven Decision-Making & Analysis

  • Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
  • Demonstrates the ability to make trade off decisions between potential product capabilities.
  • Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
  • Effectively manages day-to-day issues and problems without intervention.
  • Generates new ideas by analyzing product data for insights.

Go to Market & Product Marketing Lifecycle

  • Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
  • Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
  • Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
  • Offers Train-the-Trainer sessions in support of operations for market rollout.
  • Assists on collateral for sales demonstrations and customer events.
  • Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.

Product Delivery & Development Lifecycle

  • Solves customer issues with product features that achieve business goals and metrics.
  • Has a deep understanding of his/her feature area and develops prototypes.
  • Participates in product discovery, according to defined process, for new product development.
  • Manages portions of the product lifecycle.
  • Is familiar with SDLCs as identified by management e.g. agile processes.

Strategy & Commercial Acumen

  • Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
  • Independently uses information derived from competitive analysis to drive product direction and strategy.
  • Understands, formulates and budgets the operating costs required to deliver the revenues.
  • Creates product development plans including opportunity assessment and business case.

Technical Skills

  • Considers high-level technical approaches to use when prioritizing functionality.
  • Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
  • Has a firm grasp of data and technical architecture principles and best practices.

Competencies:

Personal Capability

  • Practices Self-Development
  • Continually develops depth and breadth in key competencies
  • Takes concrete actions relating to feedback to improve performance
  • Actively seeks feedback from others
  • Understands own strengths and weaknesses and looks for opportunities to build on both

Solves Problems and Analyzes Issues

  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
  • Is able to effectively identify and analyze problems and propose solutions
  • Effectively manages day-to-day issues and problems without intervention

Innovates

  • “Brainstorms“ with others to look for different approaches to current process and tasks
  • Looks for opportunities to develop new ideas or thinking within own role
  • Experiments with new ideas as part of role

Interpersonal Skills

  • Communicates Powerfully and Prolifically
  • Demonstrates effective conversational skills, including active listening and questioning
  • Shares information relevant to own role
  • Participates in team presentations

Collaboration and Teamwork

  • Encourages co-operation between all members of the team
  • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
  • Helps people to resolve conflict
  • Identifies and removes barriers to team performance
  • Identifies ways for further collaboration across teams

Builds Relationships

  • Establishes rapport with others on the team and across teams
  • Works effectively with others to get work done
  • Treats all individuals with respect
  • Handles difficult situations, minimizing conflict
  • Inspires and motivates others to high performance
  • Brings enthusiasm to the team
  • Gets to know others in the team and what is important to them
  • Observes behaviours and models self after the others
  • Leads by example by performing at high levels

Develops Others

  • Shares own specialist skills and knowledge with other members of the team
  • Acts as a buddy to new individuals on a team
  • Looks for opportunities to provide feedback to others

Focus On Results

  • Drives for Results
  • Works hard to achieve objectives
  • Stays focused on key commitments
  • Works with others to achieve joint goals
  • Looks to overcome obstacles or barriers to performing

Critical Experiences:

  • Recognized as full owner of a product or multiple features
  • Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
  • Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
  • Successful participation in customer engagements.

Education to Qualify:

Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

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