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Customer Experience SCA Project Manager

Posted 24 Mar 2024
Work experience
2 to 4 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)
Deadline
10 Oct 2022 00:00

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Description and requirements

Our Customers & Markets team are leading and driving the delivery of our customer experience transformation programme, collaborating across the BU to determine customer needs and design the customer experiences that will support our financial aspirations and help us to become the #1 respected construction company in the UK.

The purpose of this role is to provide day-to-day project management and co-ordination of the Customer Experience SCA

This is a key role in which you will be responsible for administration of the project evaluation process which includes; customer data collection, verification and data control, Salesforce administration, invitation co-ordination with third party supplier, historic project evaluations comment coding

You Will:

  • Be responsible for administration of the annual relationship survey process which includes; customer data collection, verification and data control, Salesforce administration, invitation co-ordination with third party supplier, management of internal trackers for OUs, co-ordination of internal stakeholder pre-briefings
  • Oversee SCA programme management which includes; milestone tracking, management of risk register, monthly report to program office, quarterly report to program office, organise Steering Group and manage meeting materials
  • Undertake workshop planning for various workstreams within the SCA – venue / invites / access to tools needed – screens/flipcharts / stationery)

We’re Looking For:

  • Advanced Office365 skills
  • Working knowledge of Salesforce
  • Recognised project management qualification
  • Proven organisational and project management experience
  • Exceptional stakeholder skills – must be able to deal with people at all levels
  • Excellent communications written and verbal
  • Ability to prioritise, organise, multi-task and escalate when necessary
  • Demonstrable experience leading transformational programmes.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

We create sustainable solutions and aim to be a leader in quality, green construction, work safety and business ethics. Our aim is naturally also to maximize the potential of Skanska with regard to returns. We are active in selected home markets in Europe and North America.
Our history began in 1887 when the company was founded. We established our first international…


We create sustainable solutions and aim to be a leader in quality, green construction, work safety and business ethics. Our aim is naturally also to maximize the potential of Skanska with regard to returns. We are active in selected home markets in Europe and North America.

Our history began in 1887 when the company was founded. We established our first international operations already in 1897. Today, we employ approx. 38,000 people worldwide with a total annual revenue of 171 Billion SEK in 2018.

Working with us will give you plenty of opportunities to grow, to prosper and take on exciting challenges. Go to www.skanska.com/career to find out more.

Skanska is headquartered in Stockholm, Sweden and listed on the OMX Nordic Exchange Stockholm. We are a Fortune 500 company and a member of the UN Global Compact. Skanska is one of the world's ten largest construction companies.

Construction
Maple Cross
38,000 employees