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Product Manager – Account Access & Recovery

Posted 26 Mar 2024
Work experience
2 to 6 years
Full-time / part-time
Full-time
Job function
Salary
£68,000 - £83,000 per year
Degree level
Required language
English (Fluent)

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Your Mission:

The Account Access & Recovery team is responsible for ensuring all Wise customers can seamlessly set up or access an account without human intervention by managing account access features , such as account creation, login, 2-factor authentication & account recovery flows.

For our customers, using Wise should feel as simple as sending a text message. Yet behind our app and website lies a complex, one-of-a-kind engine of currencies and routes that’s being designed, built and powered by our talented teams in cities around the world. With new capabilities being built every day, there’s still a lot to figure out, and we can’t do it alone. This role is a unique opportunity to have an impact onWise’s mission, grow as a product leader and help save millions more people money.

Here’s how you’ll be contributing to the team:

  • Help the team uncover new opportunities to ensure Wise’s customers can seamlessly access or create an account without human intervention by optimising the login, sign up, account recovery and account management flows.
  • Develop a deep understanding of our customers’ problems and work with a full stack product development team and many operational teams to solve them.
  • Pave the way for quick and iterative development, allowing for teams to execute unblocked and with clear hypotheses.
  • Drive out unknowns to ensure efficient delivery of features and tests to prove/disprove your hypothesis.
  • Identify and filter out noise to help the team understand what is essential to our objectives and what is not, as well as when and how to course correct or pivot as needed.

A bit about you:

  • You can optimise for the best customer experience while maintaining low risk on key flows.
  • Empathy for customers and can quickly identify the problems worth solving, explaining your rationale with data (rather than assumptions and truisms).
  • Help the team know when to invest in tech debt reduction, bugs or new features.
  • Have guided scoping discussions and helped a team make sure they execute efficiently.
  • Can diagnose problems quickly.
  • Demonstrate structured/effective methods for understanding and quantifying customer feedback.
  • Have an understanding which KPI’s are addressable and create dashboards for monitoring and actively measuring impact/progress.
  • Understand the greater implication of projects and impact to other teams, making clear how our plans will impact teams, customers, regulations or release plans and what dependencies we may face.
  • Collaborative and are able to work effectively with areas of the business such as customer support, operations and compliance.
  • Comfortable working with ambiguity and are able to collaborate with product designers, analysts and your Engineering LeadYou lead through influence and not authority; you do this by creating clear opportunities from ambiguous problems and work collaboratively to create solutions to those problems

Some extra skills that are great (but not essential):

  • Any product experience in Authentication or Customer Support
  • Knowledge of SCA/PSD2 compliance
  • Familiar using BI tools like Looker and Mixpanel and can even develop basic queries to help you with your day-to-day

We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing TransferWise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.

IT
London
1,000 employees