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Internship - Customer Experience Optimization

Posted 21 Sep 2022
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Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Salary
€500 per month
Degree level
Required language
English (Fluent)

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Ready to write you first chapter in experience design?

As Customer Experience Optimization (CXO) Intern at HEINEKEN, you will join the CXO team of digital natives and play a key role by helping to continuously improve our customer experiences within our E-Business platforms. In this position you will learn how to use customer insights, interpret growth experiments, and conduct user research. A large part of your daily activity will be to implement the HEINEKEN CXO knowledge & data framework to be used by all our global and local teams.

Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just beer. What about brands like Cristal Clear, Royal Club, Heineken 0.0, Amstel Radler and Birra Moretti. We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and skills are the success of our organization.

The internship

  • Learn everything related to CXO – research methods, data management, journey optimization, design & decision-making structures
  • In this role you will:
  • Under the CX specialists’ guidance you will support with the implementation of a new data structure and knowledge management system for CXO
  • Support with campaigning and content management
  • Structure and share CX knowledge across the Heineken organization
  • Department: CXO Global E-business

During your internship you will get the opportunity to get to know HEINEKEN as a company, also outside your department. We give you the trust and freedom, so you can work like a real entrepreneur. We like to bring the outside world inside and therefore we embrace new, fresh ideas with enthusiasm. Of course, always with the guidance that is right for you.

The terms of employment

  • Your starting date is September/October 2022
  • The internship is fulltime (in consultation also 4 days a week possible)
  • The duration of the internship is 5 or 6 months (in consultation with your internship supervisor)
  • You are registered at an educational institution
  • It is a practice-oriented internship /theoretical research internship
  • You will be based in Amsterdam
  • You will receive an internship fee of €500 (HBO/WO)
  • You will enjoy 2 vacation days per month (based on fulltime)
  • You will have access to our Heineken events and networking opportunities
  • You can enjoy our famous Thursday Borrells!
  • If you do not have a student OV product, your commuting expenses will be fully reimbursed

The start of your internship

Together with a diverse group of interns from different departments you will start your internship at HEINEKEN. Together you will be introduced to the organization. Furthermore, you can organize fun activities with your fellow interns.

The unique you!

  • Love all-things digital
  • Be creative and brave
  • Have a data-driven mindset and attention to detail
  • Be comfortable to move quickly and embrace failure
  • Have a learner’s mindset

HEINEKEN is één van ’s werelds toonaangevende bierbrouwers, met merken die verkrijgbaar zijn in meer dan 180 landen over de hele wereld. We zijn een trotse, onafhankelijke, internationale brouwer die consumenten overal ter wereld wil verrassen en inspireren. We hechten waarde aan respect voor onze mensen en planeet, passie voor kwaliteit en plezier in het leven. Heineken bestaat uit: 1) Heineken Nederland (Commercie), 2) Heineken Nederland (Supply) en 3) Vrumona (Frisdranken)

FMCG
Amsterdam
Active in 190 countries
85,000 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Lyra Duraku

Commercieel Management Trainee

Lyra Duraku

De begeleiding die je krijgt vind ik heel uniek. Je zit niet vast in gebaande paden, maar er wordt gekeken naar hoe jij dingen aanpakt. Zo werd in mijn 1e week gevraagd; Wat zou jij doen? Hierdoor werd ik uitgedaagd om een eigen denkwijze te vormen en nog belangrijker: hier ook achter durven staan.

Willem Grefkens

Commercie Management Trainee

Willem Grefkens

Al met al is het Heineken Management Traineeship in mijn ogen een mooie kans om meteen uit de schoolbanken veel vrijheid en verantwoordelijkheid te krijgen. Je leert het bedrijf echt kennen en ontdekt het commerciële speelveld vanuit verschillende invalshoeken.