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Merchant strategy & Operations Manager UKI - Uber Eats

Posted 21 Sep 2022
Work experience
2 to 5 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Uber Eats is looking to grow the Operations Merchants team in the UK and Ireland. The mission of the Operations team is simple: make Uber Eats the preferred delivery platform for merchants, couriers and customers in all cities and towns we operate in across the region.

As an intergal part of the Merchant Operations team, you will be responsible for designing and implementing region-wide strategies and managing business-critical processes. This role will require you to drive product launches, structure experiments and manage an ever-changing product suite. You will also surface insights and produce recommendations to improve existing or develop new processes and products.

This is not a one-person task though, and to achieve success, you will collaborate with other local and regional operations teams, and most importantly with our commercial teams, who represent the needs and wants of our Merchant partners.

**What You'll Do


  • You'll own and iterate on existing, or design and implement new core operations processes that improve merchants experience
  • You'll proactively surface opportunities to drive operational excellence and implement and execute processes and product features to capitalise on these opportunities
  • You'll examine issues and opportunities in great detail, and use data and insights to recommend sound business decisions, and design mitigation plans in the event that the business is adversely impacted
  • You'll work with a diverse group of stakeholders and champion our local needs with them
  • You'll build detailed and transparent execution plans and ensure projects continue moving completion

**What You'll Need


  • Bachelor or advanced degree in Business, Business Analytics, Engineering, or equivalent
  • Minimum 2 years of relevant experience within an Operations position (e.g. Business Operations, Consulting), having managed stakeholders and demonstrated an ability to adapt to a fast-moving working environment
  • Robust data analytics and technical skills:
  • SQL
  • Advanced spreadsheet modelling
  • Passion for solving ambiguous and complex problems
  • Ability to translate complex analytics into clear, concise and actionable communications

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

We believe that by solving some of the biggest problems of our time, we can create a future where there is limitless freedom of movement for people and things all across the world.

12,000 employees