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Territory Account Manager, Mandarin-speaker

Posted 21 Sep 2022
Work experience
0 to 2 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Whether it's a sandwich or a burrito, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Territory teams are on the frontline introducing restaurant to Uber Eats and growing our businesses together.

About the Role

Uber Eats is seeking a hardworking Territory Account Manager to help change the food delivery landscape across the United Kingdom. We are looking for highly motivated individuals who are excited about the food delivery landscape and building long-term affiliations with our restaurant partners.

Our Territory Account Managers drive the development of their specific cities and areas with a sense of growing the operational performance along with outstanding relationship building and gaining the best traction for their partners with their analytical capabilities.

If you believe that you enjoy working in an environment wherein "great minds do not think alike" and can "see the forest and the trees" and above all passionate about the food industry, this is an extraordinary opportunity.

What You'll Do

  • Take complete ownership of your restaurant portfolio and drive the business and operational performance
  • Identify and initiate new partnership opportunities with the restaurants in your territory
  • Build long-term relationships with the restaurant partners and deliver exceptional customer service experiences
  • Drive on the ground knowledge and context about the territory you operate into the wider Uber Eats UKI team
  • Cross-functional collaboration, wherein you will work closely with various team members to identify high potential partnerships and improve the experience right from the first pitch to the first trip
  • Solve complex issues by ensuring our customer service is prioritised and solved efficiently
  • Act as an ambassador for the mission, brand, and product of Uber Eats

Basic Qualifications

  • 0-2 years of validated experience in Account Management/Sales or any customer-facing roles
  • Fluent in Mandarin and English
  • Ability to influence various audiences both internally and externally using strong verbal and written communication
  • Ability to adapt to a constantly evolving fast-paced environment
  • Highly responsive and data-oriented attitude, able to take initiative and maintain high-quality relationships with all kinds of partners
  • Understanding the customer needs and overcoming any challenges the business may face
  • Project management and a problem-solving demeanour to adjust to the autonomy of the role

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

We believe that by solving some of the biggest problems of our time, we can create a future where there is limitless freedom of movement for people and things all across the world.

12,000 employees