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CX Scrum Master

Posted 24 Mar 2024
Work experience
2 to 4 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About Atos

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and an annual revenue of €13 billion. We are also number one in Europe regarding Cloud, Cybersecurity and High-Performance Computing, providing end-to-end Orchestrated Hybrid Cloud, Big Data, Business applications and Digital Workplace solutions through our Digital Transformation Factory. Our group is also the Worldwide Information Technology Partner for the Olympic and Paralympic Games and operate under the brands Atos, Atos Syntel, Unify and Worldline.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply. Family friendly, flexible working arrangements will be considered across all roles.

About the role:

Owning the day-to-day running of agile squads within a transformation program to ensure the ongoing successful delivery of products and services for a variety of client engagements. Liaising and coordinating with clients, industries and other practices as needed to deliver outstanding experience transformations for our clients.

Requirements

  • Define and facilitate the ceremonies and rituals within a transformation program to enable agility and velocity
  • Solve and anticipate issues/blockers for the squad and finds ways to continuously improve the velocity of the team
  • Take ownership and responsibility for delivery of measurable CX outcomes that are business and customer focused
  • Provide support for the Product team in backlog management and optimisation, as well as finding dependencies in cooperation with other teams
  • Support blended cross-functional teams working in remote environment during a COVID pandemic
  • Use general tools: Jira, Confluence Bitbucket and taking part in setting effective processes
  • Be the owner of key stakeholder relationships across client, internal Atos relationships and delivery and vendor partners
  • Understand the semantics of experience transformations and identify risks and opportunities that ensure client’s needs are at the forefront
  • Embed CX practice ways of working and best practices around topics such as, but not limited to:
  • Scaled agile delivery models
  • Phased organisation and governance frameworks o Experience Design & Interaction Design (UI/UX)
  • Experience Platforms
  • CX Intelligence and Optimization
  • Innovation & Immersive Experiences
  • Look for opportunities to create sustainable growth, including cross-selling and up-selling CX offerings
  • Accountability for driving design quality, technology services, continuous improvement and asset delivery
  • Support CX practice upskill and drive maturity and effectiveness of experience transformations

More reasons to join us

In addition to joining a large and successful company such as Atos, you can also expect a fantastic range of benefits. These include:

  • Attractive salary
  • 25 days of Annual leave + an option to purchase more through our Flexible Benefits
  • Flex benefits system – exciting opportunity to choose your own benefits
  • Retail discounts
  • Pension - matching contribution up to 10%
  • Private Medical Scheme
  • Life Assurance
  • Enrolment in our Share scheme - subject to scheme eligibility criteria
  • Unlimited opportunities to learn in our Training platforms

Atos UK is an international information technology services company.

IT
London
100,000 employees