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Client Practice Lead - Technology

Posted 21 Sep 2022
Work experience
2 to 5 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Digital transformation is the driving force behind everything we do…

From tier-one retail to financial services, and in some of the largest technology-led projects in government, Infinity Works, part of Accenture, is unlocking the value of the next industrial revolution.

We have multiple locations across the UK and a diverse range of customers from large household brands, public organisations and some of the most exciting tech disruptors. Infinity Works now houses more than 600 staff, and the Financial Times lists Infinity Works as one of the UK's leading management consultants. Consultancy to us is about customer delivery first, delivered without ego by technically excellent people.

We reframe the traditional view of consultancy. Our aim is to up-skill our Consultants to become Polyglots so that we have highly skilled people we know we can rely on to rise to any challenge and deliver. We are a people centric business and want to attract and retain the best talent. To do that we listen to you and act to ensure we provide the environment and culture for you to thrive.


Key objectives

Ensure client deliverables are of sufficient quality

You will be accountable for both the technical quality and effective delivery of all client work within your accounts. There will be too many accounts for you to cover them all yourself, so you will need to rely on Account Leads, Delivery Leads and Tech Leads to help with this. You should know what is happening on each of your accounts, the risks and issues, and how they're being addressed.

You'll need to ensure that your team has the right set of skills and experience to oversee all your accounts, whilst ensuring the appropriate levels of governance are in place and adhered to.

Ensure staff engagement, development and progression

You will be accountable for the management, mentoring, support, development and reward of all staff in your accounts. This will be a significant number of people and you will need to rely on Account Leads to help you keep in touch with the engagement, performance and development needs of the wider team and provide regular effective feedback.

People Operations provide supporting frameworks and models to help support and develop employees during their time at Infinity Works and you are encouraged to use them. You will work with Account Leads and People Operations to promote and reward employees in line with their development. Where there are any issues, you will resolve them in collaboration with People Operations and the relevant Account Lead.

Role Essentials

  • You will champion Infinity Works' ways of working, with a bias towards taking action and delivering successful outcomes for customers.
  • You will occasionally be the first person on a new engagement, using your specialist skills to establish solid relationships, better understand the challenges of the engagement, establish effective ways of working and deliver results.
  • You will continue to develop your professional skills to ensure you can effectively support colleagues with help and advice.
  • You will be based wherever necessary to achieve your objectives. This will typically be at a client site or an Infinity Works office. This may include national or international travel from time to time.


Customer Engagements

  • You'll work with Account Leads to ensure the smooth day-to-day running of accounts.
  • You'll proactively monitor all engagements under your care, working with Account Leads to ensure that any issues are quickly detected and pragmatically resolved.
  • You'll be accountable for ensuring Account Leads have a documented strategy for their account and it is effectively implemented.
  • You'll be accountable for ensuring that Account Leads have a record of the state of delivery quality for their account. This documentation must be shareable with the customer and you will work with Account Leads to ensure that this is accurate, relevant, timely and effectively communicated with all relevant stakeholders.
  • Where quality is low, you'll work with the Account Lead to make improvements. This includes joining the account where appropriate to lend support. You will escalate issues to the Technical Director where engagements are not improving.
  • You'll work with your Account Leads to publicise and celebrate successful engagements.
  • You'll ensure that we reflect regularly on our approach, we learn from our mistakes and we continue to evolve and improve our working processes.


  • You'll ensure the engagements under your care maintain happy, motivated and healthy employees by listening to their needs and supporting them in their personal and professional development. You'll ensure employees are getting regular feedback from their Account Lead, and where necessary, you.
  • You'll understand and explain the frameworks, models and tools created by People Operations. You'll encourage their use, but be aware they are not mandatory. Individuals are always accountable for their careers.
  • You'll ensure career conversations are regularly taking place to support team members with progressing in their career, and where appropriate, work with Account Leads to promote employees and work with the Local board to improve their rewards and remuneration.
  • Where behaviour and performance don't meet the expected standards, you will work with People Operations to ensure issues are addressed in line with company policies.
  • You will manage, mentor, support and coach Account Leads to help them develop themselves and their teams, regularly meeting face to face.
  • You'll engage in the hiring process to ensure the quality bar for our new hires remains high and the Infinity Works culture is promoted and evolves positively.


  • You'll provide Infinity Works management information on the health of each engagement under your care. You'll make this available within Infinity Works and share it with customers when required.
  • With the support of the Account Lead, you will share a summary of the career direction and progression of the people under your care with the Local Board.
  • You'll work with the Account Lead, Advocate and Local board to improve engagement when you believe an employee is at risk of leaving Infinity Works.
  • You'll ensure that knowledge does not become siloed and share effective ways of working and other learnings from your accounts consistently across the company.
  • You will work with other Client Practice Leads to share good practices to identify and solve recurring issues.
  • Our engineering culture is well documented. You will live the culture yourself. You will be responsible for bringing the culture to life, making it a core part of how Infinity Works teams in your region conduct themselves. You will need to know where we're falling short of our aspirations and be able to address this.


  • You'll support local Board Members by helping implement local business strategies and service offerings.
  • You'll support the Commercial and Talent teams with recruitment, placement and business development activities.
  • You'll work alongside other Client Practice Leads to ensure that we apply group-wide thinking to our engagements and people.
  • You'll work with the Account Lead to ensure SoW's, timesheets, invoices and all other elements of effective account governance are performed promptly.
  • You'll work alongside our ISO committee to ensure we remain ISO compliant.
  • You'll ensure that all mandatory training is completed on time.


We believe that our team should be rewarded for their efforts, so we offer a great salary along with a number of things that are designed to make life just a little easier.

  • Annual individual performance based bonus
  • Training, certificates and qualifications
  • 30 days holiday + bank holidays
  • Full Private Health Care with AXA Medical Insurance
  • Death in Service (8 x annual salary)
  • Financial Advice Service
  • Cycle to Work Scheme
  • Hiring Bonuses
  • Opportunity to attend/speak at events and conferences
  • My Work/Life Solutions Voucher Scheme
  • Choice of laptop and hardware provided
  • Regular social events (Virtual at the moment but gifts provided)
  • Company Pension Scheme

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Management consulting
7,000 employees