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Contact Centre Customer Service Advisor - Part Time

Posted 21 Sep 2022
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Work experience
2 to 5 years
Full-time / part-time
Part-time
Job function
Degree level
Required language
English (Fluent)

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If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

We at Accenture care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.

At Accenture we build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team!

The role will be part time, working Monday to Thursday. Working pattern will be Monday (including bank holidays) 9am to 5.30pm, Tuesday to Thursday 9.30am to 2.30pm. As well as a competitive salary we offer a variety of excellent benefits including (but not limited to!):

  • 25 days annual leave plus bank holiday entitlement (pro-rata)
  • Employee Share Purchase Plan
  • Excellent Pension scheme
  • A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
  • Employee discounts
  • Three days paid leave per year for charitable work of your choice
  • Excellent employee referral programme with generous bonus payments for introductions
  • Onsite gym in Newcastle
  • Subsidised restaurant

The Role:

Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls. The role will involve troubleshooting complaints and logging faults when notified by customers to enable tracking of resolutions.

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Qualifications

Role Requirements:

We are ideally looking for Contact Centre experience or experience in the Utilities industry, but we would still be interested in hearing from you for our entry level opportunities if you have previous experience of working in a customer-facing role such as retail, hospitality etc.

As well as this we are looking for people who are:

  • Strong communicators
  • Able to work under pressure
  • Receptive to learning and navigating multiple programs, including client v systems
  • Experience of dealing with complaints would be beneficial but is not essential.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Accenture solves our clients'​ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations.

Management consulting
London
7,000 employees