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Application Manager Omni Channel

Posted 19 Sep 2022
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Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Application Manager for our Omni Channel & E-commerce department

In this role you will be responsible for the functional aspects of our omni channel platforms:

such as website, mobile app, instore applications and business support workflow systems.

This means you'll monitor the performance within the Omni Channel department; be the technical point of contact and solve day-to-day issues and communicate those to stakeholders as if it's your second nature and play an important role in the continuous development & optimization of the different processes, tools and other critical projects. You enjoy the interaction with colleagues, development and commercial teams, problem solving, and looking for ways to make our processes better.

Your main areas of work include:

  • Monitor the application processes you are responsible for: from identifying possible bottlenecks to ensuring a fast and optimal solution as monitoring performance and initiate both front - & backend improvements based on customer feedback.
  • Having a strong working relationship with internal & external stakeholders to ensure optimal technical support and proper delivery.
  • Coordinate technical planning for campaigns in close collaboration with all stakeholders within the ecommerce department.
  • Technical ownership of various systems – you’ll learn and understand the tools inside and out, so you are able to guide our business partners on ‘what's possible' to support their visions.
  • Continuous development and optimization of the different processes, tools and other critical projects – by help testing and validate the new functionalities in the systems to ensure stability and quality during and after go-live moments
  • Picking up requests, questions, malfunctions and bugs to resolve them as quickly as possible and analyze them, translate them into change requests and report them to the various parties.

Your Profile:

  • You know your way in Salesforce Commerce Cloud, Jira, Confluence and Google Analytics.
  • Have gained at least 1-2 years of work experience in this field or departments
  • Determination, you are a creative problem solver who is willing to tackle and fix any challenge thrown your way.
  • Strong prioritization and time management skills as well as a strong sense of commitment and accountability
  • Communication and organization skills, and affinity with software.
  • Good command of English (both written and verbally)
  • Good technical troubleshooting and problem resolutions skills.

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do.

We’ve come a long way. From a single store, Hunkemöller is now an international, omnichannel brand, a household name in 18 countries and northern Europe’s undisputed leader in lingerie.
We’re Germany’s largest specialised chain and we’re big and getting bigger in Austria,Denmark, Spain, France and Sweden. Thanks to our ‘one team’ way of working with our franchisees and business partners,...


We’ve come a long way. From a single store, Hunkemöller is now an international, omnichannel brand, a household name in 18 countries and northern Europe’s undisputed leader in lingerie.

We’re Germany’s largest specialised chain and we’re big and getting bigger in Austria,Denmark, Spain, France and Sweden. Thanks to our ‘one team’ way of working with our franchisees and business partners, Hunkemöller’s success story will deliver a€440m ($500m) business and the best profitto-sales ratio in our market.

It’s also secured many industry awards, including the 2014 Retail Award for best lingerie chain in the Netherlands – for the eighth year in a row – and in Belgium, Germany, Spain and France too. We’re determined to make Hunkemöller the first choice for women across Europe and beyond. Our significant sales and EBITDA growth have been achieved via a combination of market-leading product development, an inspiring customer journey, passionate staff delivering world-class service and clever use of new technology and social media to build lifetime loyalty.

Retail
Hilversum
360 employees

What employees are saying

Suzanne Jansonius

Global recruitment manager

Suzanne Jansonius

“Hunkemöller is all about people! HR loves to be in touch with all her (S)hero’s, who share the same passion, fun and World Class Service in #livingtheHKMdream”

Saskia veenstra

Global HR coordinator

Saskia veenstra

“HR is all about people! We are passionate to let our (S)hero’s #livingtheHKMdream and experience, Hunkemöller is a great place to work!”