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Credit Collector - Nordic Speaking

Posted 22 Mar 2024
Work experience
0 to 0 years
Full-time / part-time
Full-time
Degree level
Required languages
English (Fluent)
Norwegian (Fluent)
Swedish (Fluent)

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The role of Credit Collector is part of the Expedia Global Payment (EGP) team, based in Amsterdam, The Netherlands.

You will be reporting into the collection supervisor and will manage a portfolio of hotels in the EMEA credit and collections region. In this role you will be responsible for building a professional relationship with hotels and business partners. By maintaining this relationship you will also ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently.

We are looking for a highly motivated, enthusiastic, target driven individual with professional sales and phone skills, who carries a positive attitude and is able to promote Direct Debit methods.

Our Global Partner Payment values are: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency

Responsibilities Include

• Able to communicate at proficient level in Croatian and English

• Craft great relationships with hotels to collect their debt, by phone and email

• Actively promote our preferred payment method

• Solve and follow up on queries and invoice disputes

• Maintain and analyze reports on the financial status of accounts

• Effectively collaborate with business partners and hotels as required and create best practices in order to improve our collection process

• Utilize various third party applications and tools such Microsoft office

• Meet departmental expectations, deadlines and collection targets

• Understand and act upon our EGP values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency

Preferred Qualifications

• You will have proven experience in collections, customer service and/or the travel industry.

• Proficient Norwegian/Danish/Swedish and English speaker

• Other European language is a plus

• Good knowledge of Microsoft Office (Excel, Word etc.)

• Experience with Salesforce and Oracle is an advantage

• You will be able to work collaboratively in a team environment

• Strong negotiating skills – Able to negotiate assertively when required

• Analytical – ability to identify risks

Expedia is committed to building an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power…


Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates through Expedia Affiliate Network (EAN).

We love solving problems and creating ideas. We want to push the frontiers of technology and find the smartest solutions using our collective intelligence to simplify big ideas, relentlessly seek out opportunity, take risks, act with speed, and always find a way to get the job done.

Expedia, Inc.’s companies operate more than 150 travel booking sites in more than 70 countries, including Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China so we’re truly global in our outlook. We are looking for people that can demonstrate a focus on innovation and a passion for seeking new opportunities. We work with many brands under Expedia so we’re looking for people that can show commercial acumen and spot those crucial opportunities for growth. Our people have a curious mind and the courage and passion to challenge the status quo.

IT
London
15,000 employees

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