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Product Owner

Job Work from home
Posted 16 Sep 2022
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2 to 5 years
Full-time / part-time
Full-time
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English (Fluent)

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Here at Serco, we have a newly generated critical role as part of the Contract leadership Teams, acting as a Business Partner across 2 of our Justice & Immigration (J&I) contracts - Asylum Accommodation and Support Services Contract (AASC) and Prisoner Escort Services (PECS).

You will be aligned to our Contract Leadership Teams, acting as a Business Partner to the Contract Directors and having overall responsibility for the prioritisation and coordination of development activity to ensure our key operational application supports the business to achieve its strategic goals. You will be expected to provide clear vision to the operational performance of the contracts by facilitating the continual service improvement through agile application delivery.

This role is ideally suited to someone who has come from a senior Business Analyst or similar background as you will need to matrix manage Business Analysts and the Scrum Master to ensure delivery of software enhancements in line with the business priorities and ensure value is delivered to the operations, tracking return on investment. While not necessarily holding direct technical/development expertise, you must have a strong understanding of Agile software delivery and be used to working within a matrix structure with the ability to coordinate resource effectively to support the delivery pipeline.

You will provide accountability to the Contract Director for all change and enhancement requirements to support the continual service improvement of the key business application and delivery to the Governance Board on return on investment (ROI) and you will have accountabilities including:

  • Responsible to the contract directors and Digital Transformation Director to ensure the business get what they want and need from the software products
  • Liaison with relevant Customer representatives to ensure scope of works is clearly defined to meet requirements and in line with contractual parameters
  • Works with the Business Analysts to define the User stories
  • Collaborate with technology teams to ensure solutions are deployed effectively to internal customers and users.
  • Responsible for accepting the Business Acceptance Testing (BAT), coordination with the BAT team and attend the daily triage call, to guide the development team on defects, and represent the business.
  • Agree with key stakeholders to schedule releases based on the BAT testing results, be an advocate to the business on all upcoming changes, prepare the release communications, and co-ordinate education for the business where required.
  • Will develop a clear model of how the technology solution provides value to customers understanding the cost structure and in-license models of all components and suppliers working closely with the Agile team, Solution Engineers and Business Analysts.
  • Maintain and update the model over the product-market lifecycle and in response to changing portfolio demands
  • Collaborate with System and Solution Architect/Engineering to define and maintain the non-functional requirements (NFRs) to ensure that the solution meets relevant standards and other system quality requirements (NFRs define system attributes such as security, reliability, performance, maintainability, scalability, and usability.

What will you need to do the role

You are not expected to drive decisions on the design of applications / processes but rather to understand the requirements and priorities and the enabling activities to ensure that the business objectives are delivered. This will include representing the business in dialogue with our key Government customers in relation to application/service development in order to ensure parameters of work are understood and in line with contractual requirements, thus meeting our performance objectives and maintaining our commercial position.

A couple of key elements are strong analytic skills with an ability to get to the real core of problems and knowledge of Agile software delivery in an operational environment.

You will utilise your excellent stakeholder management and influencing skills to hit the ground running and drive team performance in a matric environment.

Finally, operational excellence and continuous improvement capabilities are a must – ideally yellow belt certified or working towards.

Why Serco

Meaningful and vital work – With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

  • Up to 6% contributory pension scheme
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference
  • A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

The services we provide are often of critical importance to the communities and nations we serve.
Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of...


The services we provide are often of critical importance to the communities and nations we serve.

Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services.

Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries.

And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers.

We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

IT
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50,000 employees