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Online Business Adviser

Posted 24 Mar 2024
Work experience
2 to 4 years
Full-time / part-time
Full-time
Job function
Salary
£22,000 - £23,000 per year
Degree level
Required language
English (Fluent)

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Fixed term position up to September 2022 further contract extensions to September 2023 subject to contract award.

Business Wales provides a first-class business support service to Welsh SMEs on behalf of the Welsh Government. It is funded by the European Regional Development Fund and the service is delivered by Growth Partnership Wales (GPW), a partnership of Business in Focus, Antur Teifi and Serco ESE.

Superfast Business Wales is a service element of Business Wales and is designed to support businesses in Wales understand, adopt and exploit the benefits of newer technologies.

As an Online Business Adviser you will be responsible for making outbound telephone calls that will include, but is not limited to, scheduling of appointments, conducting telephone-based registration calls, responding to email enquiries or referrals or to contact beneficiaries post support and identify if they have adopted any of the recommendations proposed.

You will be required to accurately record all activity on internal and external software inclusive of Microsoft Office365 suite of applications (Outlook, Word, Excel, PowerPoint, OneDrive, Teams, SharePoint) alongside a bespoke customer relationship management system.

The position is home based, you are required to work on a shift pattern that operates Monday to Friday between 08.30am and 5.30pm, on average 7.4 hours per working day.

What you’ll need to do the role:

  • Basic / Good understanding of commercial ICT and / or digital marketing.
  • A suitable and safe space to work from home & a suitable broadband connection.
  • Understanding of SME business life-cycles, stages of development and their relevance in relation to business growth.
  • Analytical, diagnostic, problem-solving and attention to detail skills.
  • Excellent communication, listening, influencing and negotiating skills.
  • Either a degree or equivalent level qualification or relevant work experience / skills.
  • Interpersonal skills and ability to communicate with people at all levels (written and verbal) both internally and externally.
  • Ability to deal with client enquiries and deliver a high standard of customer service.
  • Welsh language skills would be an advantage in this role.

Cynghorydd Busnes Ar-lein

Tâl: £22,000 – £23,000

Lleoliad y Swyddfa: Gweithio gartref

Cyflogwr: Serco ESE – Cyflymu Cymru i Fusnesau

Swydd am gyfnod penodol hyd at fis Medi 2022, estyniadau pellach i gontractau hyd at fis Medi 2023, yn amodol ar ddyfarnu contract.

Mae Busnes Cymru yn darparu gwasanaeth cymorth busnes o’r radd flaenaf i Fusnesau Bach a Chanolig yng Nghymru ar ran Llywodraeth Cymru. Caiff ei ariannu gan Gronfa Datblygu Rhanbarthol Ewrop a darperir y gwasanaeth gan Bartneriaeth Twf Cymru, sef partneriaeth rhwng Busnes mewn Ffocws, Antur Teifi a Serco ESE.

Mae Cyflymu Cymru i Fusnesau yn elfen o wasanaeth Busnes Cymru ac mae wedi’i ddylunio i gefnogi busnesau yng Nghymru drwy eu helpu i ddeall a manteisio i’r eithaf ar y technolegau diweddaraf.

Fel Cynghorydd busnes Ar-lein bydd gofyn i chi wneud galwadau ffôn allanol a fydd yn cynnwys, ond heb ei gyfyngu i, drefnu apwyntiadau, cynnal galwadau cofrestru dros y ffôn, ymateb i ymholiadau e-bost neu atgyfeiriadau neu gysylltu â buddiolwyr ar ôl iddynt gael cymorth a darganfod a ydynt wedi mabwysiadu unrhyw rai o’r argymhellion a gynigiwyd.

Bydd yn rhaid i chi gofnodi’r holl weithgarwch yn gywir ar feddalwedd fewnol ac allanol yn cynnwys cyfres o raglenni Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, OneDrive, Teams, SharePoint) ochr yn ochr â system bwrpasol ar gyfer rheoli cysylltiadau cwsmeriaid.

Byddwch yn gweithio mewn swyddfa ac yn dilyn patrwm shifftiau o ddydd Llun i ddydd Gwener rhwng 08.30am a 5.30pm, a hynny ar gyfartaledd o 7.4 awr y diwrnod gwaith.

Beth sydd arnoch ei angen i gyflawni’r rôl:

  • Dealltwriaeth Dda / Sylfaenol o farchnata digidol a / neu TGCh fasnachol.
  • Lle addas a diogel i weithio gartref a chysylltiad band eang addas.
  • Dealltwriaeth o gylchoedd oes busnesau bach a chanolig, eu camau datblygu a pha mor berthnasol ydyn nhw o ran twf y busnes.
  • Sgiliau diagnostig, dadansoddi, datrys problemau a rhoi sylw i fanylion.
  • Sgiliau cyfathrebu, gwrando, dylanwadu a negodi rhagorol.
  • Naill ai radd neu gymhwyster cyfatebol neu brofiad gwaith/sgiliau perthnasol.
  • Sgiliau rhyngbersonol a’r gallu i gyfathrebu â phobl ar bob lefel (yn ysgrifenedig ac ar lafar) yn fewnol ac yn allanol.
  • Gallu delio ag ymholiadau cleientiaid a sicrhau bod gwasanaeth o safon uchel yn cael ei ddarparu i gwsmeriaid.
  • Byddai sgiliau Cymraeg yn fanteisiol yn y swydd hon.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

The services we provide are often of critical importance to the communities and nations we serve.
Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of…


The services we provide are often of critical importance to the communities and nations we serve.

Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services.

Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries.

And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers.

We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

IT
Hook
50,000 employees