Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from France, Germany, Poland, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.
More about You
Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Our mission is to maximise revenue retention with a keen eye toward strategic migration and expansion efforts while providing a flawless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
Account Managers - Internally called as Loyalty Advocates - educate our customers on the benefits of Atlassian software. We affect customer retention through proactive, strategic outreach to our largest 10% of customers. We have a discovery mentality and actively look for ways to promote growth and expansion within our customer base. Our team drives renewal and expansion transactions across Atlassian’s suite of solutions through proactively engaging high-value renewals, uncovering expansion and migration opportunities, and overcoming objections. Each teammate collaborates with our Enterprise Advocates team to support account planning and quoting activities, as well as with channel partners on account strategy and deals. You'll be first to understand why some customers stay and some customers churn and you’ll be responsible for sharing such insight with the company.
On your first day, we will expect you to have:
It would be great, but not required, if you have:
More about the team
The Loyalty Advocacy team is passionate about improving our customer experience. We drive the retention and expansion of existing revenue and migrations to our platform offerings, all while providing legendary service. The team is comprised of hard-working, passionate, and fun-loving individuals who specialise in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional sales model.
The Trello Loyalty Advocacy team is a newly formed carve-out of the broader Loyalty organization. The team drives Trello retention, upgrades, and expansion across all geographies. We enjoy the specialisation required of representing one of the fastest-growing products within the Atlassian suite and all the perks of working for an elite company while doing results-oriented, entrepreneurial work.
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 138,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.