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Growth Customer Advocate, EMEA

Posted 14 Sep 2022
Work experience
3 to 7 years
Full-time / part-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from France, Germany, Poland, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Growth Customer Advocates are focused on helping customers be successful in their Atlassian Cloud Journey. We engage with the larger SMB customers and are focused on Atlassian's core Cloud products (Jira Software, Confluence and Atlassian Access).

Our main goal is to show our customers how Atlassian Cloud Premium Solutions can make them successful in their business objectives. Since we work at such a scale, we want the Growth Customer Advocates to be a champion for their customers, providing feedback to our Product and Engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product Specialists and Marketing organization.

Growth Customer Advocates are customer-focused and creative. They are able to think at scale and effectively organize resources to meet the needs of our SMB customers. You need to have an understanding of the customer buyer journey & be able to help us apply what could work to the Atlassian sales model.

On your first day, we will expect you to:

  • Have responsibilities center around Cloud Premium edition upgrades within our existing user base.
  • Understand technical initiatives and business outcomes for customers who are contemplating an upgrade to Cloud Premium and Atlassian Access.
  • New business and expansion targets within designated accounts or territory.
  • Provide Cloud Premium value proposition for interested customers and help them make the business case for executive approvals.
  • Serve as the main point of contact in the customer journey start to end.
  • Manage customer requests through various channels such as chat, phones, service desk tickets, and email in a targeted way to support specific customer segments.
  • Coordinate with a variety of stakeholders (Product and Marketing) to ensure a seamless customer experience.
  • Partner with the retention team to maximize customer health and retention.
  • Funnel key customer feedback through Field Ops Insights team.
  • Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers.

It would be great, but not required, if you have:

  • Solid customer experience in a business-to-business sales environment.
  • Experience managing customer relationships across different topics and objectives.
  • Experience utilizing a CRM to manage individual/team key performance metrics.
  • Ability to Identify customer needs and utilize solution-based techniques to fully demonstrate the value of Atlassian Cloud products and solutions.
  • Skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
  • Ability to execute and optimize sales processes.
  • Proven experience working within both startup and mature corporate environments.
  • Proven track record of meeting or exceeding performance targets.
  • Familiarity with Atlassian's suite of products.
  • Experience in a "non-traditional" sales environment.
  • Comprehensive understanding of Atlassian's GTM model.

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 138,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.

5,000 employees