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Customer Service & Logistics Operations Manager

Posted 22 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Job Description

As the Customer Service & Logistics Operations Manager GBD you manage the Customer Service Export team with 4 direct reports. The Customer Service Export team services the distributors of 2 Marketing and Sales Units, Global Business Development Retail and Global Business Development Professional.

  • You are the first point of contact for the Global business development teams when it comes to overall Supply Chain topics;
  • You constantly improve capabilities and engagement in the direct and indirect team;
  • Together with your team, you are responsible for a flawless operational Supply Chain execution to the export countries;
  • You will create and align annual operational plan for logistics based on Supply Chain targets in terms of costs, activity scope, projects, priorities and agreed service levels;
  • You will be responsible for Productivity projects pipeline securing continuous improvement;
  • You will ensure the integration of key business processes from supplier to customers to add value for customers and stakeholders;
  • You will manage the E2E information and physical supply chain flow (warehousing, logistics, distribution, documentation) and have continuous alignment with other stakeholders to secure optimal demand and supply at global scale, whilst balancing account efficiency, required flexibility, working capital, quality levels, service levels, company and society values.

Qualifications

If you’re brimming with entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 250 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like.

For this role as a Customer Service & Logistics Manager, we’re looking for someone who has the following skills and experience:

  • Masters degree with a minimum of 5 years of experience in Supply Chain, Logistics or Consulting;
  • You have experience with working in a cross-boundary or multi-cultural environment, with a track record of developing high performance, world class teams;
  • You'll have high level ERP (preferably SAP) skills and experience with export-, processes and documentation;
  • You have experience and proximity to day-to-day supply chain operations;
  • You have experience of process development and improvement;
  • You have analytical skills and an optimistic can-do approach.

Additional Information

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.

At JDE you will receive a good salary and an extensive package of employment conditions that match this role, including:

  • 25 holidays and 12 ADV days;
  • 13th month of pay;
  • 5 weeks of partnerleave for (future) dads
  • Personal budget for development purposes;
  • Discount on JDE's products.

JDE is onderdeel van JDE Peet's, het grootste 'pure-play' koffie- en theebedrijf in de wereld, met het hoofdkantoor in Nederland. Al ruim 265 jaar worden we geïnspireerd door de gedachte 'it's amazing what can happen over a cup of coffee'. Vandaag de dag creëren we kansen in meer dan 100 landen met een portfolio van meer dan 50 koffie- en…


JDE is onderdeel van JDE Peet's, het grootste 'pure-play' koffie- en theebedrijf in de wereld, met het hoofdkantoor in Nederland. Al ruim 265 jaar worden we geïnspireerd door de gedachte 'it's amazing what can happen over a cup of coffee'. Vandaag de dag creëren we kansen in meer dan 100 landen met een portfolio van meer dan 50 koffie- en theemerken. Denk aan karaktervolle merken zoals Douwe Egberts, L’OR, Jacobs, Senseo en Pickwick.

Verleg je grenzen en geef vorm aan je carrière bij JDE!

FMCG
Utrecht
Active in 100 countries
2,000 employees
50% men - 50% women
Average age is 41 years

What employees are saying

Joris Geurts

Trainee Sales Academy

Joris Geurts

In nov 2023 ben ik gestart en kwam terecht in een erg leuk en ambitieus team dat vanaf het begin ieder moment klaarstond om mij te helpen. Iedere dag leer ik weer iets nieuws op gebied van gespreks- of onderhandelingstechnieken. Er zijn hier veel mogelijkheden en ik heb zin om die te gaan ontdekken!

Sven Eggermont

Teamleider Sales Academy

Sven Eggermont

Na het afronden van mijn Bachelor aan de HVA, ben ik aan de slag gegaan bij de Sales Academy. Ik ben hier binnen 2 jaar doorgegroeid naar Rayonmanager en daarna de stap gemaakt naar Teamleider Sales Academy. Ik ben dus weer terug waar het begon en kan mijn expertise overbrengen aan mijn collega's.