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Customer Success Manager

Posted 25 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
French (Fluent)

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Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way! You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area.

We established the customer success department to help our customers accelerate the value they get out of the product - and it did! In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the Customer Success Manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy. Your responsibilities will include:

  • Managing your own portfolio of clients, from onboarding through to owning the renewal process
  • Build and sustain customer relationships with key stakeholders in the French-speaking markets whilst helping them achieve business outcomes
  • Objectively assess account health scores and proactively take action to improve them to maximize customer retention
  • Identify potential risks with key customers and work with customer leadership in solving them

Qualifications

  • A bachelor’s degree or higher.
  • You have at least 2 years of Customer Success (or (key) account management related) experience
  • Excellent communication skills. You are a native French speaker with a strong command of the English language and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
  • Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
  • Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
  • A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.

Additional Information

We Offer:

  • Being part of a fast-growing start-up environment where you can make an impact from day one
  • Working hard together with the rest of the ambitious (Customer Success) team to continue to raise the bar and reach ambitious goals.
  • Working with our experienced Chief Revenue Officer (a former Google and Salesforce professional) to lay out and execute Easygenerator Customer Success agenda
  • Weekly lunches and monthly dinners
  • Monthly neck- and shoulder massages
  • Pension plan from day one.
  • A competitive base salary

Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50000+ users in over 150 countries. Enterprises such as Kelloggs, T-Mobile, and Walmart use our solution to empower subject-matter experts to unlock and share knowledge online.

IT
Rotterdam
Active in 150 countries
30 employees
50% men - 50% women
Average age is 29 years