Receive recommendations based on your profile and get approached by companies.

Associate Customer Success Manager

Posted 8 Sep 2022
Share:
Work experience
2 to 4 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Receive recommendations based on your profile and find matching jobs.

300,000+ students and graduates already have a profile.

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.

The Associate Customer Success Manager is a natural at making each and every customer feel like a VIP. They’re great at managing a lot of disparate priorities, building relationships with high-potential customers, and strategizing about how to build accounts and increase adoption. We measure your success by things like user adoption, retention, and overall satisfaction.

Within a year you are successful if…

  • Your knowledge of customer journeys, SaaS revenue metrics, and overall Customer Success has grown substantially
  • You’ve directly contributed to increasing the net retention of our customers in our financial, cryptocurrency, and government verticals
  • You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
  • Our customers trust and rely on you to help them achieve their goals
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows

A background like this helps:

  • Prior working experience in Customer Success at a SaaS business is a plus, but mainly we’re looking for candidates who have been in a customer facing role
  • Experience building out customer journeys and expanding product adoption
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
  • Written and spoken English language skills required and another ASEAN language is much preferred
  • Experience in AML/KYC and an interest in cryptocurrency helps

#LI-EG1 #LI-Remote

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.

Chainalysis offers cryptocurrency investigation and compliance solutions to global law enforcement agencies, regulators, and businesses as they work together to fight illicit cryptocurrency activity.

IT
London
125 employees