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AV Manager

Posted 24 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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The A Side: A Day in The Life

4 Pancras Square, the home of Universal Music, is managed by Property Services. The building is occupied by Universal Music Group, and it’s our mission is to deliver a dynamic and innovative service that goes above and beyond to meet their needs. We deliver a 5-star hotel service to staff and visitors alike, thinking in proactive and creative ways to drive value and service within a fun and creative environment.

We are looking for someone who is on-trend, creative, outgoing and who is interested in joining a fun and collaborative team. Integrity, service delivery and teamwork are what drives us. But we don’t just work hard. Having fun together is also at the heart of what we do. The team has responsibility for UK Property Services and is working to become a recognized brand that strives to create new standards for the company globally.

The B Side: Skills & Experience

Be Operational

  • Manage the AV Content Supervisor and AV Technician
  • Planning and Development of high quality and reliable AV systems
  • Installation, support, and maintenance of AV including asset and issue management
  • Conduct regular performance reviews, plan the professional development, and source appropriate training for all direct reports
  • Manage the AV services contract with UMG preferred supplier
  • Manage all other AV service contracts (outside of the preferred supplier)
  • Ensure all AV services within meeting rooms function in line with business requirements
  • Manage the procurement of new AV equipment as per business requirements
  • Manage the AV team budget and ensure the AV budget and any spend receives appropriate sign-off
  • On a fortnightly basis, report on service delivery, projects and budgets
  • On a quarterly basis report on projected capital expenditure for refreshing AV equipment
  • Manage the approvals and payment of invoices in a timely manner via our finance system Uniport
  • Produce annual cost and performance benchmarking for AV contracts and manage the tendering and procurement process as required
  • Regularly report on supplier service level agreements and key performance indicators
  • Attend and programme AV team works relating to moves ensuring adequate resourcing and pre-planning
  • Be available to attend and troubleshoot AV issues for staff, the executive team and UMG artists
  • Supporting events and managing pricing and budgets for AV services
  • Event development, planning, production & post-production staffing, services and support
  • User support, training, documentation, and maintenance
  • Install AV cabling for offices and meeting rooms as required
  • Assist at a handful of offsite events / exec meetings throughout the year

Person Specification

  • Team management (including line management of multiple direct reports)
  • Experience working with high-end, professional audio equipment
  • Planning and execution of projects and internal moves
  • Dealing with AV issues and finding a resolution quickly
  • Providing AV support to complex organisations
  • Comfortable in working in high pressure environments (events, board meetings and Artist performances)
  • Strong knowledge base of Crestron hardware and software
  • Video conferencing experience (Polycom, Zoom etc.)
  • QSYS software knowledge
  • Adept at using IPTV software
  • Pro level knowledge of high end HIFI systems and Studio Monitoring equipment
  • Competent knowledge of Microsoft Office (PowerPoint, Excel etc.)

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists…


Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.).

UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.

Entertainment
London
7,000 employees