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We are an international, fast-growing tech scale-up. You are tech-savvy, customer-oriented, and analytical. Would you like to use these skills to support the 2000 brands and customers using our e-commerce SaaS-platform to connect with marketplaces around the world?
As a Technical Support Engineer, you are the first point of contact for all incoming customer questions via email and phone, related to our e-commerce marketplace Saas-platform. The questions are very diverse and you’ll speak to both technically and non-technically versed customers. So you’re able to adapt your story to the knowledge level of the customer. Next, you analyze, assess, and resolve technical issues from our customers around the globe. In complex cases, you’ll translate issues into assignments for our software developers.
What you’ll be doing
In short, we offer a key role without routine for a proactive problem-solver like you.
What you’ll need
What we can offer you
About ChannelEngine
ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.
Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.
ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.
Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. We open up global e-commerce and let anyone sell anywhere.
"What I like most about ChannelEngine are the different products we work on. As a result, we use different types of technology which makes ChannelEngine very interesting for a developer. In addition, the informal atmosphere and collegiality is something that really appeals to me"
"ChannelEngine has believed in me from the start, and now I am an instrumental part of the technical support team. What I like the most about ChannelEngine, is that we truly want to educate people in order to let them become specialists of the product.''
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