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Project Engineer Field Services

Posted 24 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About EVBox:

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 350,000 charging points across more than 55 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.

Today, with many projects running across Europe, North America, South America, and Asia, we move forward by perfecting our original recipe with a next generation of hardware and software that is energy-efficient, future-proof, and easy to use. The growth and success of EVBox is driven by the passion and dedication of everyone in the company.

EVBox has grown into an international team across multiple offices in Europe and the United States. Today, over 600 driven professionals coming from different walks of life are working for EVBox. As a fast-growing scale-up within the beating heart of the clean tech industry.

About the role:

For our team at EVBox in Amsterdam, we’re looking for a Project Engineer Field Services. You will support the planning, rollout and support of non-standard intervention projects when Field Service Partners are assigned to the field implementation task. Currently you will be mainly assigned on DC projects (like new product introductions, retrofits/upgrades and de-installs/replacements with new products). The role is needed since the Field Service Partner Managers need to have an overall focus on onboarding the Field Service Partners while the Project Engineer Field Services can dive into the technical details and translate the knowledge to the Field Service Partners, the customers and the training department as well. We want to ensure that the Field Services Partners are well prepared to perform non-standard interventions in order to maximize the “first time fix” rate. We aim to increase the success rate of non-standard interventions, shorten duration of the projects and decrease the workload on the AC support team, Retrofit Project Managers and Field Service Partner Managers.

Main responsibilities:

  • Support Field Service Partners on topics and projects that are too complex for them to take care of independently
  • Coordinate activities for non-standard interventions to be performed by Field Service Partners
  • Provide technical input to the training department
  • Ensure that the training documentation is developed in time
  • Plan trainings for the Field Service Partners who will perform the non-standard interventions
  • Transfer the relevant technical knowledge to the Field Service Partners for those cases where no training is made available
  • On-site support (when needed) during interventions typically for the first time a Field Support Partner is performing a new product installation/commissioning or a complex retrofit or upgrade is being performed.
  • Identify and report improvement needs of Field Service Partners
  • Identify and report design improvement opportunities and update work instructions improvements in order to improve serviceability of EVBox products

Requirements:

  • Master’s or Bachelor’s degree in a technical field of Electronics Engineering, Physics or a related field
  • Willingness to travel up to 20% of the time
  • Proficient in Microsoft tooling
  • English language skills
  • Practical experience solving technical issues on electronics products

Additional benefits we bring to the table:

  • Competitive salary
  • Cooperating with colleagues in a brand new office in Amsterdam West
  • Private pension contribution
  • Commuting allowance
  • 25 vacation days
  • Holiday Swap (2 days)
  • Work from home (also post-COVID-19) and a budget to set up your home office
  • Working from anywhere for 2 weeks
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Coming from abroad? No worries, we got you! We offer relocation assistance and free Dutch lessons to help you settle in

Mobility has reinvented the way we do business and given us the freedom to travel farther than ever before - but it has come at a price. Electric mobility can help reduce transport's impact on the environment.
Since 2010, our electric vehicles charging solutions have helped thousands of forward-thinking businesses around the world adopt electric mobility. By 2025, our customers and partners will have helped us install 1 million charging ports to make transport cleaner and more accessible.

Automotive
Amsterdam
Active in 8 countries
700 employees
60% men - 40% women
Average age is 35 years