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Senior Sales Account Manager

Posted 25 Mar 2024
Work experience
5 to 6 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Who are we?

British Gas Business (Centrica Business Solutions) is part of Centrica plc. We are a global energy and services company, dedicated to satisfying the changing needs of our customers. We provide a range of energy services, solutions and technologies which help our customers improve their energy resilience and costs to help move them towards a lower carbon future.

As the pace of change continues to accelerate, we respond by focusing colleagues and technology on helping businesses to use energy more efficiently and sustainably.

What is the role?

You will be in a pivotal, senior sales role, part of the Enterprise - Direct Sales team, focusing on larger strategic Enterprise customers (spending between £100k to £5m each year on energy).

You will be nurturing and improving existing business customer relationships, ensuring regular customer contact and satisfaction is maintained, as well as upselling/cross selling other products and services to them, including, but not limited to; renewable energy, energy insights technology and solar PV solutions.

Your responsibility will also include supporting us by growing Centrica’s (British Gas Business) direct presence in the Upper Enterprise business sector. Working with the help of other teams and stakeholders, you will be required to secure new business customers for British Gas Business - selling energy supply contracts, energy services & products, and an account management model which really focuses on providing the right level of support for each client.

Accountabilities

  • Confident at communicating with C-Level executives; over the phone, via video calls and face to face
  • Working with the Direct Channel Manager to support the implementation of strategy and plans across the team and wider department, ensuring optimised performance and delivery of KPI’s and financial & service targets
  • To be part of a team that is self-motivating and customer engaging, to achieve high performance results and improvements in NPS customer satisfaction
  • Taking personal responsibility for sharing how performance of the team can be improved
  • Proficient with sales CRM tools (SalesForce), to proactively manage customers, opportunities and pipelines/forecasts

Experience and Technical Competencies

  • 5+ years’ experience in selling directly to large Enterprise business customers (relevant B2B energy experience desirable)
  • Proven ability to professionally communicate and present to all levels, internally and externally
  • Good knowledge of selling multi-product propositions into vertical segments and understanding opportunities conclusively
  • Experienced in working a comprehensive pipeline and presenting your pipeline management back to peers and stakeholders
  • Ability to manage multiple opportunities simultaneously and priorities accordingly
  • A proven track record of outstanding customer relationship management
  • Able to demonstrate tactical and commercial awareness of a customer’s potential value and how each sales journey can vary

How We Look After You:

  • 25 days holiday with the option to buy an additional 5 days
  • Monthly energy allowance
  • Flexible working – Up to 4 days working remotely. Mandatory office Wednesdays (in Leicester), with the team. We support employees who would like more time within the office environment too
  • Access to The Offer Store which provides discounts on retailers (either online or via e-vouchers), travel and VIP event tickets
  • Free annual company shares
  • Excellent company pension scheme
  • A dedicated Learning & Development hub to help you be the best that you can and further develop the skills you’ll need to be successful
  • Access to the Unmind app – your journey to a healthier, happier mind
  • Free eye test voucher
  • Company access to GP24 – your virtual GP available 24/7
  • Centrica funded life assurance
  • Free expert legal support
  • Volunteer days to support our local communities

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the technology sector and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.
"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs…


Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.

"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs of our customers, now and in the future."
Iain Conn, Group Chief Executive

These macro-trends are driving changes in the energy landscape:

Decentralisation - Globally, as we pursue lower carbon and more efficient solutions, the energy system is becoming decentralised with more technologies available and viable, close to the customer.

Digitalisation - Technological developments, both physical and digital, are accelerating the pace of change. Capability in these areas is key to keeping up with customers and their changing needs.

Power to the customer - As a result of increased choice and alternatives, the customer is becoming more powerful. Owning the relationship with customers and satisfying their needs is critical to our success.

These trends demand we deliver more decentralised technologies and propositions, stronger digital capabilities, and give our customers a better and more personalised service.
That’s why we’ve put ‘satisfying the changing needs of our customers’ at the heart of our strategy.

IT
London
131 employees