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Do you love to help fellow engineers with technical questions and challenges? Are you going that extra mile to deliver a good service to our clients?
Streaming Made Simple, that’s our motto. But, even though we try to make it as simple as possible, there are always things that can go wrong. This is where you come in. You will help answering our customers’ questions and solving their problems with the software (components) they use. Whether it is the Self-Service interface, Java/.NET or Python clients or something else, you know where to find the right information and you don’t shy away from debugging yourself.
Continue reading if you recognize yourself in the following:
As a Technical Support Engineer you will help our client through phone, email or chat to help them diagnose and troubleshoot their issues in a timely fashion. You’ll prioritize and manage these issues through a ticket system, ensuring that all issues are properly logged. By asking targeted questions, referring to our internal knowledge base and external resources, you’ll provide our customers accurate tech solutions, or properly escalate unresolved issues to appropriate internal teams (e.g. software
developers). In addition to providing prompt and accurate feedback to customers, you will follow up to ensure our IT solution is fully functional for them after troubleshooting, document new-gained technical knowledge in the form of notes and manuals and in general maintain good relationships with clients.
Must-have:
Preferred:
Axual is a tech startup that is building the next generation enterprise streaming platform. We have an open and collaborative atmosphere with people from 8 nationalities, all working together to deliver a product and support loved by our customers. We have a culture of learning and sharing, and humor is that one ingredient which keeps us going even when the stakes are high.
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