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Vendor Solution Manager

Posted 24 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Degree level
Required language
English (Fluent)

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The Vendor Solution team (VS) support the Expedia For Business group (E4B) and Expedia Group (EG) business with their outsourced services by providing best in class outsourced solutions and 3rd party vendor management support.

Within the VS team, this role involves working closely with the internal partners across various functions and ensure outsourced partners are well coordinated with the contractual agreements.

This is an exciting opportunity to be a part of a team that is responsible for vendor solution management for a network of outsourced partners spread globally. The role involves working closely with the internal partners across various functions and ensure outsourced partners are well coordinated with the contractual agreements.

Our Vendor Solution Managers are responsible for supervising the selection of new vendors, handle Expedia Group's relationship with our existing outsourced partners and monitor very closely their performances and spend. Vendor Management partners very closely with Operations making sure our outsourced partners always provide the right support and always meet our SLA and expectations.

As a key member of the global vendor solution organization within E4B, you will play a pivotal role in achieving vital business goals and objectives

What you’ll do:

  • Drive process improvement projects that increase team efficiency and excellence in the area of recruitment, selection, orientation and familiarization of vendors
  • Maintain an efficient relationship with vendors, resolve issues at scale and anticipate needs associated with vendor experience
  • Manage the delivery of global services and execution of complex global agreements and statements of work with specific SLAs, KPIs, contract deliverable, and contracted processes
  • Engage business owners in achieving results through continuous communication, including regular operational meetings, coordinating global QBRs, communication of reports, and performance results
  • Supervise RFP process, SOW negotiation, invoice reconciliation and payments
  • Contribute to process improvement projects that drive team efficiency and excellence
  • Develop and maintain an accurate and diverse vendor database following and anticipating business needs
  • Drive the implementation of tooling and automation in matching vendors to content types and assignments based on capacity, availability, and performance
  • Collaborate with internal and external stakeholders to maintain appropriate vendor-specific procedures, solutions, and instructions
  • Conduct data analysis and derive actionable items for the organization
  • Drive timely resolution of issues through gap and root cause analysis; recommending and coordinating action plans
  • Continually seek and advocate for cost reduction and process improvement opportunities
  • Responsible for complex negotiations across several business units
  • Develop vendor policies and procedures to maximize performance and service quality
  • Manage vendor prioritization of multiple project priorities across various regions and points of sale to maximize benefit to Expedia

Who you are:

  • 3-5 years relevant experience managing vendor relationships/performance, negotiations, project timelines and global services
  • Previous experience in the localization and multilingual content industry
  • Excellent team player
  • Strong written and verbal communication skills
  • Solid analytical skills, strategy, planning, and business acumen
  • Highly organized with the ability to easily multi-task

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power…


Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates through Expedia Affiliate Network (EAN).

We love solving problems and creating ideas. We want to push the frontiers of technology and find the smartest solutions using our collective intelligence to simplify big ideas, relentlessly seek out opportunity, take risks, act with speed, and always find a way to get the job done.

Expedia, Inc.’s companies operate more than 150 travel booking sites in more than 70 countries, including Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China so we’re truly global in our outlook. We are looking for people that can demonstrate a focus on innovation and a passion for seeking new opportunities. We work with many brands under Expedia so we’re looking for people that can show commercial acumen and spot those crucial opportunities for growth. Our people have a curious mind and the courage and passion to challenge the status quo.

IT
London
15,000 employees

What employees are saying

Lukas Gatzke

Market Associate

Lukas Gatzke

Last year I conducted my final internship as part of my studies for Expedia in the market management team in the London office. After my 6 month internship I got offered a permanent fulltime position as Market Associate.
As a market associate I have a portfolio of…

Cecile Tarr

Market Associate Intern

Cecile Tarr

Every day is different, you learn new things or meet new people. The best part about Expedia is the freedom you have when it comes to your creativity. Your manager is always welcoming new ideas and lets you try it out and if you are lucky, it gets implemented globally!