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Community Support Specialist

Posted 23 Mar 2024
Work experience
0 to 5 years
Full-time / part-time
Part-time
Job function
Degree level
Required language
Dutch (Fluent)

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About the job

In SnappCar’s high paced scale-up environment, the Community Support team is the beating heart of our car sharing community. Our goal is to engage and activate our users and help them with their questions and challenges, all the while exceeding their expectations. Breathing the SnappCar DNA, the team delivers solutions to our community of renters and owners.

While working closely together with your Support colleagues, and with other teams as well, a Community Support Specialist at SnappCar has a lot of opportunities to float creative ideas and contribute to continuously improving our product and processes.

In this role, you will have the chance to coach more junior colleagues, develop yourself within the team and be of value by contributing to the many projects that are going on to keep delivering the best support to our users.

About you

We are looking for someone who is an intrinsically motivated Support employee, driven by SnappCar’s mission. With positive energy you are helping our users with questions, challenges and feedback, and by doing this creating a Community of Happy Snappies.

Together with your colleagues, you are capable of lifting the Community Support team to the next level, and you play by our core values: Self Propellingness, Thinking Opposite, Dare to Choose, Stay Foolish and Brutally Honest.

What you bring to the table

  • You are demonstrably experienced with inbound and outbound customer service;
  • Dutch Native or Professional Working language skills are a hard requirement for this position;
  • You are available for 24-32 hours per week;
  • Able to work in irregular shifts & weekends;
  • Working independently and flexible;
  • Comfortable with handling difficult/emotional cases;
  • Self-motivated and ambitious;

What we offer you

  • Being part of an amazing scale-up and making an impact on the world;
  • A very creative, energetic and international working environment at a great head office in the centre of Utrecht;
  • Flexible hours;
  • Travel expenses paid so you can actually get to the office;
  • Free rides (SnappCar credits);
  • Delicious healthy lunches, snacks and free drinks;
  • Lots of fun, teambuilding and celebrating successes together!

About SnappCar

Did you know that over 250 million cars in Europe are standing still up to 23 hours a day? Just imagine the space and resources that are being wasted! So, let's stop this inefficiency.

Joining SnappCar's mission will be an adventure and life-changing experience. Why? Because we're making a durable impact on the world by changing mobility from car ownership to carsharing.

How? By providing a fully reliable and user-friendly car sharing marketplace. In other words, a community in which thousands of car owners can easily and safely rent out their cars to other people in their cities and neighbourhoods.

And it's working! SnappCar is a rapidly growing scale-up and certified B Corp on its way to becoming the leading car sharing community in Europe. Our ambitious and disruptive mission: 5 million fewer cars on the road in Europe in 2022 in order to reduce pollution and create more space for us all.

Do you want to make a real impact in the coolest scale-up in the Netherlands?
Joining SnappCar will be a great adventure. Why? Because you can make a tangible impact on the world by changing mobility from car ownership to car sharing. How? By contributing to our user-friendly car sharing marketplace. Our marketplace is a community in which thousands of car…


Do you want to make a real impact in the coolest scale-up in the Netherlands?

Joining SnappCar will be a great adventure. Why? Because you can make a tangible impact on the world by changing mobility from car ownership to car sharing. How? By contributing to our user-friendly car sharing marketplace. Our marketplace is a community in which thousands of car owners can easily and safely rent out their cars to other people in their cities. And besides that, working at SnappCar also means having a lot of fun (and drinks), working practically on top of Utrecht Central Station and getting unlimited vacation days!

SnappCar is a rapidly growing scale-up and certified B Corp. Our ambitious mission: 5 million less cars on the road in Europe in 2022 in order to reduce pollution and create more space for us all. Since the beginning of SnappCar we already reduced CO2 emission by cars by 121,000 tons. That is the same as driving 22,600 times around the world with a car!

Do you want to get a lot of opportunities, have fun and contribute to a better environment? Take a look at our vacancies and start your journey now!

Other
Utrecht
55 employees