Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

Resource Manager

Posted 23 Mar 2024
Work experience
6 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

At North Highland, we believe in doing great things together. With you. With our clients. With a perspective on actions today that shape tomorrow. As the world’s most innovative, collaborative consulting group, we’ve built a space to share ideas like never before. Do you have the skills, passion and commitment to transform industries for the better? Think you can bring your A-game every day? If so, join us. We like big thinkers with action on the brain…

Why North Highland? Every choice you make will give you the opportunity to grow. It’s our employee ownership model - with plenty of coaching and personal development opportunities in the mix. For us, training doesn’t have an off switch. You’ll learn new things, both during and beyond traditional working hours. We want people who strive for the next level, then the next.

At North Highland, you’re never a number. Our firm is large enough to scale up, test your mettle and tackle big challenges, but small enough that clients won’t lose your face in a crowd. You’re recognized individually.

We started as three leaders and a kitchen table. Which means we know expectations are made to be broken. Want to surprise us? Do it. Experiment and stretch yourself. There’s room to grow as a budding entrepreneur.

North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a Resource Manager to join our collaborative and growing resource management team and play a key role in our workforce planning process.

HOW WILL YOU MAKE CHANGE HAPPEN?

The Resource Manager is responsible for managing all staffing opportunities and needs in partnership with the Account Teams, Portfolio Leads, Talent Acquisition and Firm Executives while maintaining profitability and high utilization across the firm. The Resource Manager will also play a key role in the workforce planning process to maintain appropriate headcount levels and skillsets across the firm as it matches to the demand and financial plan.

  • YOU WILL:Proactively maintains strong understanding of North Highland's business and skills needed in our capabilities.
  • In conjunction with Sales Operations, monitor and track Salesforce Opportunities to actively provide resource options of incoming needs from Account Teams.
  • Collaborate with Client Leads to gain detailed understanding of staffing requirements.
  • Partner with the Portfolio Lead to understand and support local business and ambitions
  • Identify appropriate resources (FTEs and Affiliates) to be sent to the Account Team.
  • Manages resource and utilization reporting, forecasts and plans in conjunction with Resource Coordinator.
  • Works with account teams to enable staffing visibility and proactively align resources with minimal bench time.
  • Own the resource management process to include the staffing and tagging process, availability and roll-off reporting, resource tracking for FTEs and Affiliates, inform PGL’s and CE’s of potential issues and facilitate seamless transition between projects.
  • Track progression of our people through staffing process on an on-going basis and keep resources updated as opportunities arise and change for them.
  • Work with resources to have a thorough understanding of their skills and career goals.
  • Ensure resources have updated and completed resumes and skills in Workday Career section.
  • Understand the dynamics of our account teams and client cultures.
  • Partner with Recruiting, Account Leadership and RM Leadership on hiring needs and routinely prioritizing requisitions as part of wider Workforce Plan
  • Partner with HR to address any performance concerns or low utilization for individuals.
  • Work to get ahead of demand, drive resource utilization and manage bench optimization.
  • Primary contact for any people related questions/issues in designated area.
  • Determines best practices and suggests how to improve current practices.
  • Develops recommendations to solve problems and issues related to Resource Management.
  • Contributes to development and communications of long-term market resource plan and forecasts for multi-year growth at the market or business unit level in partnership with leadership.
  • Works with client account teams within assigned market to understand, support, and provide visibility to successful resource management practices.
  • Work with Resource Coordinator and account teams on working around PTO but still maximizing our billing. Assist with exception reporting for any resource not hitting targets with excessive PTO.
  • Works with the Resource Coordinator to analyze leakage occurrences.
  • Assist with analyzing weekly reports outlining critical issues and future forecasts for the account leaders. Communicate critical issues and forecasts to Resource Management and Account leaders
  • Maintain Resource Management Forecast Notes and Review the RAW on a minimum weekly basis.
  • Responsible for the management of the project, the time that is billed and time that is worked
  • Review PTO taken, criteria met and time planned, PTO and Underutilization
  • Partner with the team to ensure all resource availability data is reflecting reality – one version of the truth.
  • Partner with Portfolio Billing Team as needed for resource hours and time submissions/project set up.
  • Special projects as necessary to represent the RM team within Global Services.
  • IDEALLY, WE’D LIKE:6+ years of related working experience in a professional services or consulting organization
  • Solid understanding of the consulting business model, understanding of political aspects of the organization and ability to challenge in a constructive manner
  • Previous experience of resource management or staffing
  • Extreme attention to detail.
  • Ability to work with various levels of people.
  • Significant analytical and process execution experience
  • Solid project management and Microsoft tools experience
  • Demonstrated professional presence, comfortable challenging executives as appropriate
  • Experience with Workday or similar HCM tool
  • Strong ability to analyze data trends in resource management
  • Exhibit strong resilience and ability to execute against challenges
  • Ability to multi-task and set priorities to fulfill commitments successfully
  • Excellent interpersonal and communication skills with professional staff, senior level executives and the community at large
  • Creative thinking and seeking innovative solutions to complex technical/business problems

We are a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery.

Management Consulting
London
3,000 employees