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Strategy Senior Consultant - Workforce & Operational

Posted 23 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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At North Highland, we believe in doing great things together. With you. With our clients. With a perspective on actions today that shape tomorrow. As the world’s most innovative, collaborative consulting group, we’ve built a space to share ideas like never before. Do you have the skills, passion and commitment to transform industries for the better? Think you can bring your A-game every day? If so, join us. We like big thinkers with action on the brain…

Why North Highland? Every choice you make will give you the opportunity to grow. It’s our employee ownership model - with plenty of coaching and personal development opportunities in the mix. For us, training doesn’t have an off switch. You’ll learn new things, both during and beyond traditional working hours. We want people who strive for the next level, then the next.

At North Highland, you’re never a number. Our firm is large enough to scale up, test your mettle and tackle big challenges, but small enough that clients won’t lose your face in a crowd. You’re recognized individually.

We started as three leaders and a kitchen table. Which means we know expectations are made to be broken. Want to surprise us? Do it. Experiment and stretch yourself. There’s room to grow as a budding entrepreneur.

We're currently on the hunt for a Strategy Senior Consultant – Workforce & Operational to join our UK Strategy Practice to support our client’s growing workforce transformation needs as well as needs in transforming their businesses to be more customer and employee-centric.

Exciting work you’ll do:

  • Use knowledge of workforce transformations, data analytics, workforce technology and effective project management skills to plan and lead work streams or projects.
  • Projects across varied industries and subsequent journey stages - from joining experiences, renewals experiences, through to termination experiences. You balance this with an understanding of end-to-end customer lifecycles
  • Manage own activities and those of team members to deliver desired business outcomes.
  • Focus on quality completion of deliverables.
  • Practical tools and techniques such as service blueprinting, journey mapping, process mapping, user stories and user research, experience measurement and metrics, voice of the customer
  • Different research approaches including both qualitative and quantitative, attitudinal and behavioural, and associated methods including; interviews, ethnography, user testing, surveys
  • Work directly with clients as a visible and engaged member of the team.
  • Actively contribute to business development through the identification of new opportunities with existing clients and work on shaping and writing proposals.
  • Establish positive relationships with clients and peers that build credibility, foster your support network, and empower career development.
  • Work with prestigious clients primarily located in the London area with some travel required.
  • Join a well-established mid-sized team with opportunities for growth and a strong community of ambitious, lively, and collaborative members.
  • Nurture your personal interests with our training programme, which can be applied to development activities and growth projects.
  • Give back to your community through impactful local projects.

What you will need:

  • 3+ years of management consulting, advisory, professional services, and/or Big 4 consulting experience.
  • The ability to travel to fulfill client requirements and project needs, and for personal development.
  • Expertise in specific areas of workforce transformations including operating model.
  • Strong project management skills to include planning, prioritising and organisational skills are required
  • Strong presentation development and storytelling skills
  • An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.
  • An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.
  • A demonstrated track record of successfully working on large, complex consulting engagements, including roles that involved managing and interfacing with senior-level client executives.
  • Excellent interpersonal communication skills with professional staff, senior level executives and the community at large.
  • Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
  • A bachelor’s degree from an accredited college/university. A master’s degree and/or applicable professional certifications are bonuses.

We are a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery.

Management Consulting
London
3,000 employees