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Sales Manager

Posted 10 Aug 2022
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Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Your Job

Accenture have an exciting opportunity for a people-oriented team lead to guide, mentor and inspire an incredible team of multilingual Sales Representatives within Pinterest’s digital marketing environment.

You will have the opportunity to drive measurable outcomes for our client Pinterest. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform. We are partnering with Pinterest to help businesses build brand awareness, increase product sales, and much more.

This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale Pinterest’s operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.

As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of Sales Reps. to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.

Your Team

Embedded in our services-based Operations group are colleagues with a real can-do attitude. Your sole drive is meeting the requests of clients in creating a pragmatic approach to recent innovative IT developments – enhancing future agile performance and efficiency. Orchestrating the logistics behind end-to-end processes such as same day free global ecommerce client delivery? Which platform and IT system would be most effective? By working closely together with an international team of professional, specialized in improving client efficiency, you will find new solutions achieving peak operational performance.

Responsibilities:

  • Manage a high performing team of Sales Reps across Partner Managers, Account Managers and Agency Partner Managers
  • Manage KPI's, ensure deliverables are exceeded and revenue is achieved
  • Identify barriers and to improve productivity and success
  • Develop, coach and manage your inside sales team to ensure operational excellence
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
  • Conducts one to one’s with team members to assess performance against objectives.
  • Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
  • Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
  • Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
  • Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
  • Acts as a point of referral for complex and escalated queries
  • Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

SHOW LESS

Qualifications

Your Background

Proven experience in team leadership of a sales team in the digital marketing space is necessary for this role.

  • Experience recruiting and hiring candidates for a high-performance account management sales team.
  • Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
  • Ability to develop effective business relationships with all levels of internal and external management.
  • Must possess strong oral, written, presentation, and interpersonal skills.
  • CRM experience or comparable sales force automation tool.
  • Strong knowledge of technology / social media channels
  • Ability to identify and lead service improvement initiatives
  • Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue-based environment as a plus
  • Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
  • Must be able to clearly identify goals, communicate vision for the team, and then deliver results
  • Excellent influencing skills and ability to work with key cross functional business stakeholders
  • Excellent customer service, communication and interpersonal skills
  • Ability to remain calm and courteous in periods of stress
  • High energy, passion, and a good sense of humour
  • Fluency in English

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we take an agile approach, provide end-to-end services and maintain a realistic mindset. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)
  • An expense allowance
  • Discount on Accenture shares
  • The possibility to work 4 x 9 hours a week

Accenture is wereldwijd actief op het gebied van Management Consulting, Technology en Outsourcing. Wij combineren ongeëvenaarde ervaring in diverse bedrijfstakken en bedrijfsfuncties met degelijke knowhow en expertise, en daarnaast doen wij grondig onderzoek naar wat de best presterende bedrijven ter wereld zo succesvol maakt. Accenture werkt nauw samen met haar klanten om hen te helpen high performance bedrijven en overheden te worden.

Management consulting
Amsterdam
Active in 120 countries
630,000 employees
60% men - 40% women
Average age is 30 years

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