Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Global Service Architect

Posted 25 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Salary
£60,000 - £66,500 per year
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Services lead for sales enablement & development of international client opportunities and projects in addition to development and support of internal best practice.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

  • As service lead, provides pre-sales service expertise to the sales teams and customers during the International/Global sales process for Enterprise level customers.
  • Collaborates with Global Account Directors and sales teams to develop a sales strategy for recommended solutions and services to meet enterprise customers' requirements.
  • Identifies additional sales opportunities, innovative and continual improvement for existing Global Enterprise customers
  • Leads and manages the transition of services, deriving from Canon’s global service catalogue, to customer MPS (managed print) environments as part of global MPS projects
  • Maintains an up-to-date and comprehensive industry knowledge of Global Enterprise level service architecture, security and service design practices
  • Understands and documents international client services requirements, designs the corresponding service architectures and analyses in line with Canon’s services portfolio, customising where required for a best fit services architecture into the customer’s international MPS environment.
  • Supports and enables a smooth handover of service design to service implementation and support teams within the european countries and other global regions.
  • Drive development of best practices, capabilities and knowledge sharing with the EMEA Service Architect community and with other global regions, mentoring Service Architect roles/resources in European offices where needed

What we ask

  • Proven skills in presenting customer facing pre-sales opportunities and managing customer workshops in an international Enterprise level customers environment
  • Proven capability being part of international projects involving Fortune 500 customers, leading internal and external teams transitioning complex global enterprise service architectures to BAU
  • Detailed working knowledge of IT (managed) service management processes and service (desk) functions, acting as an authority towards internal and external senior IT representatives
  • Expert service knowledge relating to international services portfolio
  • Specific specialist knowledge areas - MPS/Office OM solutions, Production Print, ERP Integration, Document Management, (Business Process oriented solutions an advantage), ITIL best practises, ITSM applications

You will need

  • Act as a Team Player
  • Apply Business Acumen
  • Apply Strategic Thinking
  • Create Solutions to Problems
  • Drive & Manage Change
  • Focus on the Customer
  • Negotiate & Influence

Further Information

Job Family: Customer Support – General

Grade: 14

Salary range: £60-£66,500 pluys 10% bonus

Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.
We are utilising our imaging technologies to go beyond the…


Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.

We are utilising our imaging technologies to go beyond the rich line up of our existing products to cultivating new areas of business where our imaging technology can push the boundaries of what is possible. This reaches into satellite development, medical advancements, growing the possibilities of print and industrial equipment and network video cameras, which contribute towards building smart cities. Canon’s core strength in optical and imaging technology is also contributing to advances in astronomy.

IT
Unknown
2,000 employees