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Customer Success Engineer

Posted 24 Mar 2024
Work experience
4 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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At Databricks we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with data scientists and engineers and then demonstrate the value of Databricks in business discussions with company executives. The goal is to help our customers to become successful and enthusiastic Databricks champions.

You will work directly with customers and leaders on their Data and AI strategy and the execution, thereof in partnership with our internal Business, Sales, Marketing, Field Engineering, Product Engineering, Product Management and wider Customer Success teams. You will assist our customers with tailor-made programs that fit their needs and ensure that we achieve our business and customer success goals. You will directly report to the regional Customer Success lead.

The impact you will have:

  • You will manage the entire relationship with our customers throughout their journey (from onboarding through adoption to growth and expansion) with Databricks
  • You will nurture and cultivate strategic relationships at senior and executive levels within our customers and be the contact between our customers and wider Databricks teams
  • You will operate as a strategic partner who is integrated into our sales teams to support goals, strategies, plans and actions based on a mutual success plan
  • You will advise our customers as a technical expert on how best to realise their Data and AI business use cases using the Databricks portfolio of products by having a regular schedule (around enablement, product features and roadmap, executive briefings, QBR's, escalation management)
  • You will partner with the technical support team to ensure that all support tickets are resolved within each customers service level agreement and manage any customer escalations
  • You will focus on achieving the targets on renewal rates, customer satisfaction, expansions, upsells and new opportunities in the assigned accounts

What we look for:

  • Minimum of 4 years of experience working in customer-facing technical roles ( in customer Success, Consulting or related discipline)
  • Languages: Python, R, SQL, Spark or Scala
  • Develop simple Spark notebooks to analyze customer usage data
  • Bachelor's degree in engineering, computer science, data science or business administration field
  • 20 - 30% travel will be required - dependent on Corona situation

Benefits

  • Health insurance reimbursement and collective healthcare scheme
  • Life, accident and disability coverage
  • Company pension
  • Paid parental leave
  • Annual vacation bonus
  • Equity awards
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Business travel accident insurance

Founded by the original creators of Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to…


Founded by the original creators of Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Viacom, Shell, and HP. For more information, visit www.databricks.com.

IT
Amsterdam
700 employees