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Customer Support Specialist (Dutch/German)

Posted 31 Jul 2022
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Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Good)
Dutch (Fluent)

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Orderchamp. Unlock Tomorrow.

Orderchamp is seeking a full-time German speaking Customer Support Specialist to join our team in Amsterdam or Ibiza. We are looking for a customer advocate that understands how to work with customers and how to provide a great experience to our suppliers and retailers every day.

Requirements:

  • A high school diploma (or GED equivalent)
  • Native German or Dutch and fluent in English (French is an asset)
  • Min. 6 months experience providing great customer service on chat, email, phone (or the enthusiasm to quickly learn)
  • Great communication skills
  • Familiarity with tools like Zendesk, Aircall, Zoom, Google Drive
  • A desire & motivation to exceed customer expectations every day
  • Willingness to go the extra mile to add value to Orderchamp and our customers
  • Available to work full time (40h/week)

This is you:

  • You are empathetic and able to understand customers' unique experiences.
  • You love communicating with people and are able to mediate feedback between departments
  • You have a hands-on mentality. Tackle immediately and solve pain points
  • You are passionate about delighting customers - every single day
  • You are ambitious and result-driven to accomplish your goals
  • You enjoy working in a young startup and are confident adapting in a rapidly changing environment
  • You have good tolerance and see problems as a challenge

You will:

This role is vital to our growth since you help our brands and retailers grow, you educate them, gather their feedback, all while building long-lasting relationships. At the end of the day, their success is our success.

  • Process customer requests on phone, email, live chat
  • Perform basic-level troubleshooting for order management, invoicing and general questions assistance
  • Gather customer feedback and document it per agreed processes
  • Escalate critical issues to other teams & collaborate to come up with the best solution for our retailers and brands
  • Give and receive performance feedback to & from your colleagues and manager on a regular basis
  • Demonstrate consistency & reliability in handling your work and your attendance
  • Provide exceptional customer service. Every day. For all customers.

We Offer:

  • Competitive base salary
  • Excellent work equipment (MacBook, large screen, etc.)
  • A real ambitious, fun and inspiring work surrounding (see above)
  • A spacious office in the heart of Amsterdam (Leidseplein), incl. N64/Switch/PS1
  • Or our sunny office in Ibiza - 50mts from the beach!
  • Room for ownership and initiative within a fast-growing start-up organization
  • Weekly drinks in Amsterdam. We celebrate our success!

We help independent brands and retailers to advance with technological solutions for the market of tomorrow!
Today, we are proud to connect 100,000 independent retailers and 6,000 brands across Europe through our digital purchasing platform. We help retailers to discover their new bestsellers, and brands to grow across borders. Through the power of curation, technology, data, and machine learning, we create efficient solutions to offer them the best purchasing platform.

Retail
Amsterdam
Active in 4 countries
140 employees
50% men - 50% women
Average age is 30 years