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Customer Onboarding Specialist

Posted 31 Jul 2022
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Work experience
1 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Customer Onboarding Specialist

Amsterdam

Full-time

In short

  • Innovative online B2B marketplace to bring brands and retailers together transforming wholesale commerce;
  • Using machine learning to match retailers with suppliers; data, recommendations, social interaction, etc.;
  • Talented team and extremely ambitious growth plans
  • The need for helping customers is in your veins. You stand for our clients' growth.
  • Transformed a former restaurant into an office space. Obviously, the bar is still standing and open on Friday’s (true story)!

About us

The retail landscape is rapidly changing. We believe that independent stores can differentiate themselves from the masses by creating a curated product offering. Reinforced by the ‘maker revolution’, there are more brands than ever before. However, there remains many inefficiencies with the current wholesale model, making it difficult for brands to find the right sales channels, and for retailers to discover unique products. We want to enable creators and shop owners from around the world to come together and build upon one another's success.

We make wholesale better. On a daily basis, we find unique brands and use machine learning to connect them with the right retailers. We take the guesswork out of the equation by unlocking the power of data for all. Leveraging our social platform to create interactions between both parties, our mission translates two-fold: 1) retailers can easily discover and purchase distinctive and high quality products in smaller quantities and; 2) brands can quickly do business with new buyers in new regions. With our vision to provide unique merchandise for every store, we seek to help both retailers and brands grow their business.

Entrepreneurship and commerce is in our DNA; that is why we set out to build this product for our customers. Many of our team members were responsible for the success of SaaS ecommerce platform, SEOshop, which was acquired by Lightspeed before recently going public (TSX:LSPD). Orderchamp is based on the newest technology, is funded by top-tier investors, delivers on an ambitious roadmap, and is supported by a talented team.

What are we looking for:

Orderchamp is seeking a full-time Onboarding Specialist to join our team in Amsterdam/Berlin. We are looking for a pro-active marketplace advocate that understands how to navigate the high-volume amount of brands we onboard every month, in order to help them get the most out of our products and increase their success in our vibrant wholesale marketplace.

The onboarding team loves helping customers. You will be responsible for guiding hundreds of new brands per month with their start on our platform. No worries, you're not doing that alone! You'll be working a lot with brand sales, the product team & category management - and help improve our self-service onboarding. That is because this role connects the technical dots with regards to getting our brands live. You're the person that understands that we have to make a perfect initial impression when it comes to their representation on the platform - and you solve (potential) issues at the root.

On a daily basis, you'll drive brand engagement through phone and email correspondence. This role is vital to our growth since you help our brands get started, you educate them, gather their feedback, all while building long-lasting relationships. In the end of the day, their success is our success. Using a new platform can be a hassle for a new brand, but that won't be the case once they meet you! You'll be managing the onboarding of new brands and make sure they can easily import their catalogue from their system to our marketplace (partly by helping us improve our product). You'll be a key asset in making sure that our brands have a top notch experience. You live to help a customer; you mitigate challenges, drive opportunities and are pro-actively following up with them.

Requirements:

  • 1- 2 years experience in technical support or onboarding, preferably software solutions;
  • Experience with CSV's and/or Excel ;
  • Excellent oral/written communication skills, being able to navigate between different mediums (phone, chat, e-mail, etc.);
  • Great people skills and able to manage/mediate between competing priorities;
  • Great time management & organizational skills;
  • Ability to pickup new software applications with ease (Zendesk, Planhat, Aircall);
  • Fluent in English;
  • Asset: Fluency in Dutch, French and/or German;

This is you:

  • You're tech-savvy and able to navigate different systems/file-formats;
  • You are detail-oriented and love putting "dot's to the i";
  • You're passionate about delighting customers - every single day;
  • You are ambitious and result-driven to accomplish your goals;
  • You enjoy working in a young startup and are confident adapting in a rapidly changing environment;
  • You have good tolerance and see problems as a challenge.

You will:

  • Own, navigate and manage the (technical) onboarding of brands on the Orderchamp platform;
  • Activate our brands to use the platform and provide answers to questions they may have:
  • Assist the Brand Partnerships Managers & Brand Success Managers with technical guidance such as imports and quality assurance;
  • Aid our “larger” brands with their custom software so they can connect with our API;
  • Ensure that all clients are using the platform to the fullest extent possible;
  • Provide feedback on client use of the platform to improve the overall proposition of Orderchamp;
  • Serve as a final quality/curation gatekeeper

We offer:

  • Competitive base salary;
  • Excellent work equipment (MacBook, large screen, etc.);
  • A real ambitious, fun and inspiring work surrounding (see above);
  • A spacious office in the heart of Amsterdam (Leidseplein), incl. N64/Switch/PS1 or a modern office in the Factory Berlin Görlitzer Park incl. a beer fridge with a well selected beer assortment;
  • Room for ownership and initiative within a fast-growing start-up organization;
  • Weekly drinks in Amsterdam. We celebrate our success!

We help independent brands and retailers to advance with technological solutions for the market of tomorrow!
Today, we are proud to connect 100,000 independent retailers and 6,000 brands across Europe through our digital purchasing platform. We help retailers to discover their new bestsellers, and brands to grow across borders. Through the power of curation, technology, data, and machine learning, we create efficient solutions to offer them the best purchasing platform.

Retail
Amsterdam
Active in 4 countries
140 employees
50% men - 50% women
Average age is 30 years