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Customer Service & Logistics Representative

Posted 22 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Degree level
Required languages
English (Fluent)
Spanish (Fluent)

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Customer Service & Logistics Representative

Koog aan de Zaan

Full-time

Organizational overview

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.

The Role

An opportunity has arisen for a Customer Support and Logistics Representative within the Animal Nutrition BU. We are looking for a versatile colleague to support our day-to-day business operations. In this role you will be responsible for managing and processing all assigned customer purchase orders from order entry to preparing logistics in a timely and accurate manner. You will be the first point of contact for our customers. In addition, you will support the Sales Manager by managing the client portfolio together.

Responsibilities

The main duties of this position include:

  • Ensure accurate and timely data entry of orders into our ERP system;
  • To be interactive with and proactive towards our customers regarding arrangement of transport while complying with their requirements and service standards;
  • Provide export/logistic documentation for the client;
  • Track and trace pending files and status of orders and report the status/updates to the customer;
  • Establish key client relationships in order to improve customer satisfaction;
  • Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed;
  • Act as backup for your direct and indirect colleagues in case of absence, illness and holiday.

Qualifications and experience

The ideal candidate will possess the following qualifications and experience:

  • Minimum of 3 years’ experience within customer service or logistics;
  • Experience with customer relations in an international B2B market. Within the Food/Feed industry is a plus;
  • Experience with drafting export documents and processing of orders;
  • Good knowledge and understanding of incoterms preferred;
  • Good computer skills (MS Office) and experience with ERP systems;
  • Fluent in English and Spanish both written and verbally is a must;

The candidate

For this position we are looking for a candidate with the following skillset:

  • Work accurately; be proactive and detail-oriented;
  • Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results
  • Pro-active, service-oriented and strong organizational skills
  • High work standards and ability to work under pressure;
  • Display an enthusiastic, professional and customer focused approach.

What we offer

  • A challenging and fast paced international environment;
  • An opportunity to be part of our growing business;
  • Becoming part of a dedicated team of professionals;
  • Opportunities to further grow your career within the ADM organization.

Archer Daniels Midland is één van de grootste voedingsproducenten van de wereld. Elke dag werken meer dan 30.000 medewerkers samen om oogsten te transformeren naar producten die vitale behoeften voor voedsel en energie dienen. Op meer dan 265 verwerkingslocaties zetten we mais, oilseeds, tarwe en cacao om tot producten voor voedsel, veevoer en energie. ADM heeft het grootste wereldwijde oogst-transport…


Archer Daniels Midland is één van de grootste voedingsproducenten van de wereld. Elke dag werken meer dan 30.000 medewerkers samen om oogsten te transformeren naar producten die vitale behoeften voor voedsel en energie dienen. Op meer dan 265 verwerkingslocaties zetten we mais, oilseeds, tarwe en cacao om tot producten voor voedsel, veevoer en energie. ADM heeft het grootste wereldwijde oogst-transport netwerk en ontsluit gewassen en markten in meer dan 75 landen. Kortom, een bedrijf waar je het verschil kan maken.

ADM geeft medewerkers de mogelijkheid om iets bij te dragen aan de wereld. We zijn op zoek naar mensen met de vaardigheden en gedrevenheid om nieuwe technologieën en producten van de toekomst te ontwikkelen. Voor voedsel, veevoer en bio-energie. Om de beste medewerkers aan te trekken, hebben we een prima arbeidsaanbod. Dit bestaat uit het bieden van mogelijkheden, opleidingen, een professionele werksfeer en arbeidsvoorwaarden die in bovenin de markt liggen. Wanneer je bij ADM in dienst komt - of het nu in Koog aan de Zaan of Europoort is, of ons hoofdkantoor in Zwitserland, of de Verenigde Staten, jouw groeipotentieel is onbeperkt. De mogelijkheden voor je carrière zijn wereldwijd.

Manufacturing
Koog aan de Zaan
29,000 employees