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''Customer success shouldn't just be a department, it should be the entire company''
Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! Our mission is to touch the lives of 5 million users on our platform by 2026 and facilitate employees to give feedback to our clients and next to that conquer the rest of Europe!
To achieve that we need you, because you are a good listener, right? You proactively help our clients to listen to their people and helping to improve customer health by improving the customer journey and our product based on customer needs. In your role as our Customer Success Manager you will be joining a complete new team within Effectory. You will be part of a fast phased innovating team to continuously improve the customer journey and our product. We are constantly innovating so your voice must be heard to! Are you ready for a fresh start?
We are currently hiring Customer Success Managers for several teams focused on different segments. You will plan, coordinate and manage the onboarding and engagement of multiple clients at the same time and act as their main point of contact. You will set clear goals together with the client and conduct quarterly meetings to zoom-out, evaluate and sharpen the objectives. You make sure our clients get the most out of our product & complementary services with the aim of helping grow our client base and maximizing value from our clients. You continuously share knowledge with the sales and products teams to explain the demands of the markets while forecasting trends.
Do you have a high level of self-support, sense of responsibility, initiative, and collaborative spirit? Than you will be aa perfect match with us.
THIS IS US
Effectory – Europe’s leading provider of Employee Listening solutions – is a thriving company with more than 200 entrepreneurial, young and ambitious professionals who help organizations to collect feedback and ideas from their employees. Our mission is to make the working world a better place. Based in the center of Amsterdam, Munich, Malmö and Cape Town, our multi-disciplinary and self-managing teams collaborate with more than 1.200 clients in over 110 countries in industries as varied as Retail, Production, Business & Financial Services and Non-Profit.
THIS IS WHAT WE OFFER
THIS IS HOW IT WORKS
1. You want this job: submit your application via the link below
2. We are intrigued: join a phone call to further introduce yourself and ask questions
3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better
4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling
5. We want to see you in action: you complete a case/assessment
6. The final hurdle: we agree on terms & conditions, we sign and you start!
Europe’s leading provider of Employee Listening solutions is a thriving company with more than 220 entrepreneurial, young and ambitious professionals who help organizations to collect feedback and ideas from their employees. Our mission is to make the working world a better place. Based in the center of Amsterdam and Munich our multi-disciplinary teams collaborate with more than 1.200 clients in over 110 countries.
''I feel motivated when I am doing something that is very valuable for our society. I want to do something that is valuable for our society. That is why I work at Effectory.''
''Effectorians are very welcoming and open minded. They have a great work ethic and like to have fun''
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