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Customer Service Agent (Español/Spanish)

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Spanish (Fluent)

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As Customer Service Agent you will be part of Helloprint’s Customer Happiness team, which is part of our international Customer Experience Centre in Valencia. Our team makes sure that the thousands of customers who visit us every day will become super-satisfied and stay that way, all from our amazing office in Spain.

We are looking for the most customer-oriented superstars out there, who know how to provide “the wow factor” for our customers within a dynamic environment at a high pace. Day after day you will give our customers an experience they won’t forget, together with your colleagues. It’s your job to make sure customers like being in touch with us because of your knowledge and your enthusiasm. We want them to put the phone down with a smile on their face after talking to you! You help them through the process and show them that ordering print is really, really easy at Helloprint.

It is your job to provide the kind of service that give our customers the wow factor over the phone, through email and in our chat. Customer Happiness is the heart of Helloprint and the key to achieve our mission: “Making ordering print easier. For everyone. Everywhere.”

What you do

  • You are the first contact with customers when there are issues and you know exactly how to solve this in the best and fastest way possible;
  • You are super customer-friendly, nothing is too much to ask and you do everything within reach to make the customer happy;
  • You guide customers with their orders and make sure they make the right decisions;
  • You act proactively in finding new ways to optimize processes with the goal of minimising the amount of complaints we receive.

What a regular day looks like

You’re in early today so you start the day with a cup of coffee and a chat with your colleagues. Afterwards you head to your desk to answer the first phone calls of the day.

A challenging phone call! A very stressed-out customer is calling, she will need her programs for her wedding tomorrow and they haven’t arrived yet. It’s up to you to find a quick and effective solution to this issue. You don’t only need to find a solution, you also need to calm down the customer. You quickly arrange a courier to make sure her programmes will arrive on time. You have also arranged a little extra gift for her wedding, to give it that extra “Wow”-factor.

Time for lunch! Together with a few colleagues you enjoy the freshly prepared lunch. It’s something different every day, delicious every time, and made with love by our Mona!

Between the phone calls you find time to read your emails. You receive a lot of questions through email on orders, delivery times and other possibilities. You not only provide information, but also that little bit extra so customers always read your emails with a smile on their face.

A very enthusiastic freelancer is on the line. She has some great ideas and has a lot of questions about your products and the different options. You answer all of her questions and help her to optimize some of her ideas. This customer is not only satisfied with your help, she also promises to choose Helloprint again the next time she wants to order print.

You walk home feeling satisfied and with the last rays of sun of the day on your face. You have talked to dozens of customers and have made print easier for all of them.

Requirements

What we are looking for

  • A completed Bachelor degree;
  • Experience with Customer Service is a plus;
  • You are super customer-friendly and enjoy being in touch with customers;
  • You have a real hands-on mentality;
  • You are dynamic and flexible and therefore you fit in well with the Helloprint environment;
  • You are a real team player and a great addition to our amazing team;
  • You think in solutions, and you excel in problem solving in a creative way;
  • It’s a plus if you are available on Sundays as well;
  • You live in or around Valencia (or you are planning on moving there);
  • Fluent in Spanish (native).

What we offer

  • Good compensation, including a bonus scheme;
  • An unique company culture with 22 different nationalities, an average age of 27 and an amazing team of colleagues;
  • We offer you Valencia’s best office location, right on Plaza Cánovas del Castillo in the middle of the city centre surrounded by tapas bars;
  • A unique challenge at one of Europe’s fastest growing technology companies;
  • The opportunity to experience an amazing adventure in one of Europe’s best cities;
  • A lot of extras: Breakfast, lunch and dinner all taken care of. Super healthy, delicious and freshly prepared with lots of love by our own Mona. Plus, we have the best drinks and team events. Need we say more?

Up for it?

Apply today for your next adventure! Our process is simple: you apply through our website and you will hear from us as soon as possible. What will follow are two interviews at our office: one to get to know you and one in-depth interview accompanied by a “personality test” and an ability test. We only want the best new Helloprinters who will fit in well with our culture ;-)

Bij HelloPrint bouwen we het grootst platform voor gepersonaliseerde print producten ter wereld.
HelloPrint is officieel erkend als een Great Place to Work en met een gemiddelde leeftijd van 30 jaar zijn wij dé plek om jezelf hard te ontwikkelen. In het hartje van Rotterdam zit ons hoofdkantoor en in het zonnige Valencia zit onze Customer Experience Center.

Other
Rotterdam
Active in 13 countries
60 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Pedro

UX & IT

Pedro

“HelloPrint really makes me feel like the sky's the limit, be prepared to work with brilliant people that are the best at what they do and make you grow at a speed that I never thought possible. Go fast break things, that’s the motto for the techies in the company! “

Isabelle

Sustainability

Isabelle

“At HelloPrint you are forced to get out of your comfort zone. And that’s where the real magic happens! And who doesn’t love magic?"