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IT Service Manager - Asset Chain IT Services

Posted 27 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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The team Asset Chain IT Services of 21 colleagues within department Strategic IT Services takes care of IT services supporting the lifecycle management of our assets. Currently, the team consists of a Business analyst, Architect, Technical Application Managers, Functional Application Managers and 4 Service managers. This is a cross border team, so half of the team in working from The Netherlands and half of them from Germany. Looking at the team they are a harmonic team, rather analytic, result oriented, fact driven and willing to serve.

This will be our challenge

You are end to end responsible for all phases of the IT service lifecycle (Service Design, Service Transition, Service Operation, Continuous Service Improvement).

Your contribution to TenneT

You are responsible for the systems that support the business processes Asset Management, Large projects, Energy Systems Planning and Grid Field Operations. We are building and operating IT services in a mixed sourcing strategy ranging from commercial off the shelf to custom made applications.

You can manage both scope and quality (KPIs/SLAs) of the services and report on it, you plan and steer on budget and time restrictions. You are actively steering and coordinating internal and external stakeholders on both tactical and operational level and thus act as SPOC for external suppliers.

Next to this some of your responsibilities will consists of:

  • You are responsible for the continuous development of our IT service strategy within your service portfolio while respecting our processes and policies. Next to that, you are taking over an advisory role for other service managers.
  • You are actively developing our IT service portfolio together with our business units and the IT project organization. Within IT projects, you’re ensuring a smooth transition towards the service operation. In case of smaller IT projects, you are willing and able to take over the project lead role.
  • You are actively contributing to a safe and secure work environment for you, the team as well as for external parties. You are engaged to keep our data and knowledge protected and available so that we can provide our tasks and duties as a transmission system operator.

Your Profile and background

  • Minimum of 5 years of experience as IT service manager or similar experience ideally ITIL certified;
  • Good delegation and coordination skills combined with a high expectation on quality;
  • Your English and Dutch level allows you to communicate in daily life and on technical level;
  • Willingness for business trips (1/month);
  • Able to maintain and build up strategic relations with your stakeholders.

Our offer

  • TenneT offers you an exciting and responsible position in the driver seat of the Energy Transition, with plenty of professional development options
  • We offer a good salary package based on our Collective Labor Agreement + secondary benefits (f.i. a lot of vacation days and an end of year bonus)
  • At TenneT we believe in a healthy work / life balance, therefore we create room for flexibility, provide various opportunities to work out via our Always Energy program
  • Personal growth is something we actively stimulate within TenneT. For example we have our own TenneT Talent Academy where you can explore and develop your own set of skills

TenneT is een toonaangevende Europese netbeheerder (Transmission System Operator, TSO). Wij zetten ons in voor een veilige en betrouwbare elektriciteitsvoorziening, 24 uur per dag en 365 dagen per jaar. Daarbij stimuleren we de energietransitie met als doel een duurzame, betrouwbare en betaalbare energietoekomst.
Deze bedrijfspagina is automatisch gegenereerd en bevat daarom nog weinig informatie. Je vindt meer informatie over ‘bedrijfsnaam’ op hun website: ‘’Carrierewebsite’’

Engineering
Arnhem
6,630 employees