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Customer Service Analyst - Operations

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job functions
Degree level
Required languages
English (Fluent)
French (Fluent)
Dutch (Fluent)

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- Job description

Customer Service Analyst - Operations

We’re ready to meet new talents who like to work on customer service! Are you ready to work in a dynamic and innovative environment!

Your impact

As a customer service analyst, you will receive and log internal and/or external customer problems/requests. It is your task to: review and document these customer problems/issues, follow the defined procedures to resolve the request/problem correctly, develop and maintain agreements and requirements, develop and maintaining knowledge of incident management, client information systems and service desk procedures, seeking opportunities to improve knowledge and skills. You will work closely together with your team and team lead.

Key Responsibilities:

  • Focus on processing of inquiries and the associated reporting, the resolution of disputed/open items, and the provision of support for vendor and client queries/issue
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to response or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Addresses most non-routine issues
  • Ensures all work is performed in accordance with SLAs and metrics.
  • + Basic qualifications

Your background

You are a team contributor, problem-solver and always looking to deliver the best customer care, moreover:

  • Who has at least a HBO degree and is a recent graduate;
  • Who is excellent in both French and English communication/presentation skills;
  • Minimum 2 years experience with Microsoft Office;

Preferred Qualifications:

  • Previous legal experience/studies with strong Microsoft Office, internet, and computer skills
  • Superior analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, dynamic environment
  • Willingness to learn new processes and to work with sensitive, adult, and controversial content
  • Results & detail-oriented with strong communication/organizational skills
  • Demonstrated teamwork and collaboration in a professional setting

About us

Accenture is a global company engaged in Strategy, Consulting, Digital, Technology and Operations. With more than 425.000 employees we serve clients in more than 120 countries. We work with our clients to help them become high-performance organizations. We do this through a combination of proven experience, comprehensive capabilities across all industries and business functions.

Do you want to know more about a career at Accenture? Visit our website www.Accenture.nl/carriereor follow us at www.Facebook.com/accenturenl.

We do not only want to impact our clients but also the people around us and the region we work and live in, for example via the local initiatives of our Corporate Citizenship Program. With the right personal coaching and the local and international projects, we offer you can be at your best and shape your career.

Accenture is wereldwijd actief op het gebied van Management Consulting, Technology en Outsourcing. Wij combineren ongeëvenaarde ervaring in diverse bedrijfstakken en bedrijfsfuncties met degelijke knowhow en expertise, en daarnaast doen wij grondig onderzoek naar wat de best presterende bedrijven ter wereld zo succesvol maakt. Accenture werkt nauw samen met haar klanten om hen te helpen high performance bedrijven en overheden te worden.

Management Consulting
Amsterdam
Active in 120 countries
630,000 employees
60% men - 40% women
Average age is 30 years

What employees are saying

Daphne Seignette

Sales & Service Management Consultant

Daphne Seignette

One of the things I genuinely value within Accenture is the people whom I work with. Everyone is very open and always willing to help which truly helps when you start your first job. You build a great network with people from all over the globe and learn from all the cultures around you.

Marjet Welleweerd

Associate Manager

Marjet Welleweerd

Working here gave me the opportunity to gain insights into understanding big organizations and how they operate. The people at Accenture share a common DNA characterized by a desire to learn, ambition, and drive. This excited me, as it presented an environment to gain knowledge from my colleagues.