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Customer Service Analyst - Operations
We’re ready to meet new talents who like to work on customer service! Are you ready to work in a dynamic and innovative environment!
Your impact
As a customer service analyst, you will receive and log internal and/or external customer problems/requests. It is your task to: review and document these customer problems/issues, follow the defined procedures to resolve the request/problem correctly, develop and maintain agreements and requirements, develop and maintaining knowledge of incident management, client information systems and service desk procedures, seeking opportunities to improve knowledge and skills. You will work closely together with your team and team lead.
Key Responsibilities:
Your background
You are a team contributor, problem-solver and always looking to deliver the best customer care, moreover:
Preferred Qualifications:
About us
Accenture is a global company engaged in Strategy, Consulting, Digital, Technology and Operations. With more than 425.000 employees we serve clients in more than 120 countries. We work with our clients to help them become high-performance organizations. We do this through a combination of proven experience, comprehensive capabilities across all industries and business functions.
Do you want to know more about a career at Accenture? Visit our website www.Accenture.nl/carriereor follow us at www.Facebook.com/accenturenl.
We do not only want to impact our clients but also the people around us and the region we work and live in, for example via the local initiatives of our Corporate Citizenship Program. With the right personal coaching and the local and international projects, we offer you can be at your best and shape your career.
Accenture is wereldwijd actief op het gebied van Management Consulting, Technology en Outsourcing. Wij combineren ongeëvenaarde ervaring in diverse bedrijfstakken en bedrijfsfuncties met degelijke knowhow en expertise, en daarnaast doen wij grondig onderzoek naar wat de best presterende bedrijven ter wereld zo succesvol maakt. Accenture werkt nauw samen met haar klanten om hen te helpen high performance bedrijven en overheden te worden.
One of the things I genuinely value within Accenture is the people whom I work with. Everyone is very open and always willing to help which truly helps when you start your first job. You build a great network with people from all over the globe and learn from all the cultures around you.
Working here gave me the opportunity to gain insights into understanding big organizations and how they operate. The people at Accenture share a common DNA characterized by a desire to learn, ambition, and drive. This excited me, as it presented an environment to gain knowledge from my colleagues.
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