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Service Level Manager

Posted 26 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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About the Job:

As Service Level Manager, you will be responsible for the relationship between the former Binck branches and teams in India that supply outsources Operations services, for making and fulfilling agreements about the quality of the operational services delivered, which are optimally tailored to both the current and future requirements and wishes of the customer. The Service Level Manager will be a source of information for the employees in Saxo India for complex and specific knowledge areas in the field of Corporate Actions, Static Data, Settlements and Payments. In addition to these important tasks, a large part of the work will consist of improving processes in order to realize an optimal customer experience on the one hand and to ensure an efficient implementation of all processes.

What you will be doing

  • Making and fulfilling service agreements about the quality and costs of the outsourced services
  • Monitoring and steering on the performance of the outsourced services
  • Actively contributes to customer satisfaction by methodically improving services and proactively responding to customer needs
  • Initiates and monitors improvement actions when the realized services lag behind or can be deployed more effectively and efficiently
  • Conducting internal consultations with relevant experts and concerned managers in order to bring relevant developments to the attention of the customer, to initiate necessary changes in a timely manner and to investigate possibilities of customer questions
  • Ensure that internal and external cooperation takes place directly, constructively and without political action. Integrity, openness and organizational sensitivity are important qualities in this regard, in addition to open communication and actively seeking collaboration.
  • Provides relevant management information and reports on the Service Level management process. Also responsible for SLA management within Operations.

Your Profile :

Skills

  • Long-term knowledge of various Operational processes in the field of Securities Services
  • Strong knowledge of at least 2 of the following operational activities: Corporate Actions, Payments or Settlements
  • Knowledge of current developments in the field
  • Knowledge of Service Level Management or willing to acquire it
  • Knowledge of banking processes

What to expect

We aspire to be a non-hierarchical, purpose-driven organization. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organization. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer :

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer an attractive remuneration and benefits like 25 paid vacation days a year and a discretionary bonus depending on budget and individual performance and behavior.

BinckBank is een jonge, maar vooral ambitieuze organisatie met een open en informele sfeer. Met onze merken, Alex en Binck, zijn wij marktleider in Nederland. Onze doelstelling is om de grootste bank voor beleggers in Europa te worden. Werk je graag binnen een innovatief ICT bedrijf? Of wil je graag alles leren over beleggen? Dan horen wij graag van jou!…


BinckBank is een jonge, maar vooral ambitieuze organisatie met een open en informele sfeer. Met onze merken, Alex en Binck, zijn wij marktleider in Nederland. Onze doelstelling is om de grootste bank voor beleggers in Europa te worden. Werk je graag binnen een innovatief ICT bedrijf? Of wil je graag alles leren over beleggen? Dan horen wij graag van jou!

Over BinckBank
BinckBank ontwikkelt innovatieve software waarmee wij onze klanten de beste producten willen bieden om te kunnen beleggen. Wij maken onze producten zoals websites en apps, geheel in eigen beheer. Er werken daarom veel disciplines met elkaar samen, van projectmanagers tot software ontwikkelaars. Verder krijg je ook veel waardering van onze klanten, we zijn al meerder malen uitgeroepen tot beste broker van het jaar! Elk jaar starten wij een traineeship, speciaal gericht op ICT. Starters die affintieit hebben met ICT kunnen dan via onze interne opleiding zich verder ontwikkelen tot specialist op verschillende gebieden zoals testen en software development. Naast onze innovatieve software staan wij bekend om onze uitstekende service. Gedurende het jaar starten op onze Klantenservice & Orderdesk meerdere starters die graag in het hart van de effectenwereld willen werken en alles willen weten over beleggen. BinckBank heeft de ambitie om de grootste online bank voor beleggers van Europa te worden. Als de nummer één online bank voor beleggers in de Benelux met sterk groeiende activiteiten in Frankrijk is BinckBank hiervoor hard op weg. BinckBank heeft momenteel vestigingen in Nederland, België, Frankrijk en Italië met ongeveer 600 medewerkers. In Nederland is ons kantoor gevestigd in Amsterdam. BinckBank heeft softwarebedrijf Able als dochteronderneming en verder hebben wij belangen in BeFrank, ThinkCapital en TOM (The Order Machine). Meer weten? Bezoek onze recruitment website www.werkenbijbinck.nl of onze corporate website www.binck.com.

Finance & Banking
Amsterdam
650 employees