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Monitoring Operations Analyst

Posted 22 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated to help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Monitoring Operations Analyst

We are looking for an experienced specialist to join our Monitoring Operations team. As part of the Monitoring Operations team in Amsterdam you will be working closely with Risk, Account Management, Compliance, and other Merchant Operations teams.

What you’ll do

  • Work on a broad variety of operational risk management topics with the possibility to specialize and take ownership of your own projects;
  • Monitor fraud and chargeback levels for the global portfolio and provide proactive notifications to wider Risk Teams, merchants, and relevant stakeholders;
  • Perform content monitoring for the global portfolio in order to ensure our merchant portfolio is not providing prohibited products or services;
  • Transform and use data to drive powerful decision-making and keep an holistic overview of our customer portfolio;
  • Optimize and document processes and workflows;
  • Deliver insights in the form of dashboards or reports of operational and compliance objectives.

Who you are

  • Fluent spoken and written English;
  • 2+ years professional working experience;
  • You have knowledge or a good understanding of risk management in a regulated industry;
  • You like to work in a high-paced environment where there may be a need to quickly shift priorities;
  • You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues across different teams and cultures, sharing ideas to improve efficient teamwork;
  • Experience with Python, SQL, and/or Pyspark is a plus.

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical opportunities are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum.

Finance & Banking
Amsterdam
Active in 22 countries
1,700 employees
60% men - 40% women
Average age is 31 years

What employees are saying

Rochus

Technical Support

Rochus

Adyen gave me the opportunity to finish my study and work part-time as NextGen. In this way I was able to experience what it's like to work for Adyen and also develop myself as a potential new full-time employee. My favourite thing about Adyen are the variety of challenges and the company culture.

Preslava

Monitoring

Preslava

Apart from the innovative, tech-driven, dynamic climate, what I love most about Adyen is the people I get to work with. They’re smart, driven, enthusiastic, and willing to take themselves and Adyen to the next level over and over again. In such an environment you can only thrive.