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IT Support Engineer

Posted 4 Jul 2022
Work experience
3 to 5 years
Full-time / part-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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For this position we are looking for somebody with the right attitude. We need somebody assertive and focused on teamwork, who likes to keep learning and be challenged.


We help organizations hit their climate targets, no matter how ambitious. Since our founding in 2009, we have become a reliable partner for high-impact climate projects that generate carbon credits, energy efficiency projects and certificates, experts in renewable electricity and gas markets, renewable fuels, and emission allowances. Our Amsterdam, New York, Paris, Shanghai, and Singapore teams deliver tailor-made solutions backed up by extensive market knowledge.

As a rapidly growing company, we need qualified IT talent to support fast growing business at ACT. After several years of outsourcing our IT systems, we started to build on our own in-house IT team in 2019. Our IT team is responsible for the global IT landscape within the company and desires to further strengthen the solid base that has already been laid out. We continuously evolve in all the segments of the IT areas to fulfil the constant demands of the trading floor and bring new techniques and technologies for efficient trading. Together we can pioneer and innovate on a global scale and help further strengthen the market leader position of ACT. At ACT we are #BetterTogether and together we can pioneer and innovate on a global scale.

Key Responsibilities:

  • Member of dynamic IT support team which acts as a primary contact for IT related queries and incidents.
  • Good understanding of workstations and Microsoft OS and Office applications, Windows AD/AZURE hybrid environment.
  • Perform hardware and software installations, configurations and updates as needed for continuous improvement process.
  • Experience working on Intune, SharePoint and Teams and its troubleshooting.
  • Good understanding of incident/Problem management with excellent communications skills. ITIL certification is good to have.
  • Coordination with developers and all third-party vendors to fix production issues and enhancements as well as onboarding new projects.
  • Documentation using JIRA/Confluence or similar tools for repositories and knowledge base.

Key Requirements:

  • 3 year’s experience in IT support role preferably in the finance domain.
  • Bachelor’s degree or higher in IT & Business or equivalent
  • Self-motivated with strong customer focus and problem-solving skills.
  • Strong troubleshooting and communication skills with “extra-mile” strive for the results.

What we offer:

  • Competitive remuneration, corporate pension and bonus schemes.
  • Business- and communication-related trainings.
  • Relocation budget and NS Business Card (when applicable)
  • Exciting quarterly target incentives
  • In-house Life Coach.

Room to keep improving

At ACT Commodities I get the full support of my personal coach. I always know what my next goal is and how and with whom I’ll reach it.

Becoming the best I can be

I am a natural diplomat, easily connecting with people. Charming, attentive and sociable.

ACT Commodities is a global leader in trading environmental commodities. Founded in 2009 as one of the first companies to pursue this market, we are now one of the largest specialized trading firms in the fields of carbon emissions, biofuels, renewable energy, and energy efficiency, on a global scale. This is complemented with widespread activity in the oil and petroleum markets, which expand our scope covering the intertwined world of energy and fuel commodities.

Active in 4 countries
200 employees
70% men - 30% women
Average age is 34 years

What employees are saying

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