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Manager CX

Posted 2 Jul 2022
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Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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As our Manager Customer Experience you are going to develop, improve and advice the internal organization through the eyes of the customer. You are representing the customer within the internal organization. You are responsible for the overall customer journey and a consistent customer experience. With your team, you will make sure that there is a customer-focussed attitude and culture within all layers of the organization, from logistics to customer service.

You will

  • Draft and develop a customer experience (CX) strategy together with relevant stakeholders
  • Make it fit seamlessly with vidaXL’s strategic goals
  • Design and maintain a branded Customer Journey based on the CX strategy
  • Secure Customer Journey working in agile transformation
  • Ensuring the execution of the customer experience strategy and realizing the to-be Customer Journey
  • Proactively organize outside-in thinking within the organization
  • Lead a small team of CX professionals who guide and facilitate departments to deliver the wanted customer experience
  • Collaborate with all stakeholders involved in the customer journey, such as marketing, products, logistics, finance, customer service and sales.

We Offer

  • Naturally, you will receive a salary that matches your work experience
  • 23 holiday days with the possibility to buy another 10 days
  • 8% holiday pay
  • Pension plan fully paid by vidaXL
  • Travel allowance ánd a work from home allowance
  • Opportunities to develop yourself!
  • A hybrid work from home model. Of course, we will facilitate in a work from home facility as well
  • Phone and laptop

We Ask;

  • Strong personality who can act on a management level
  • Extensive knowledge within the field of customer experience and customer journeys
  • Analytical and data-driven way of working
  • Understand the need to collaborate and help others achieve their goals
  • Commercial and problem-driven way of improvement
  • Ability to work from a customer perspective

Why vidaXL

vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 30+ webshops, 6 international offices and 120 million unique visitors a year that pretty much feels like the right way.

To keep up with our own success we take on challenges, take chances and try new things every day. We don’t see road bumps as obstacles, but as an opportunity to enjoy the sweet, sweet smell of victory.

We owe our great success to our great people. That’s why we love to invest in personal growth. By offering the freedom to seize all opportunities you see.

vidaXL is a rapidly growing international online retailer. Our success is based on our belief that things can always be better and more affordable: ‘Expect more'​, as nobody likes to pay too much for products. We are continuously expanding our product range and offer the best products for the best price.

Retail
Utrecht
1,000 employees