System Engineer (IT/Data operations)
Gracenote, a subsidiary of Nielsen.com is a world leading Metadata content enrichment company operating across the areas of Sport, Music and Video. Our mission is to provide enrichment to content across the above three areas. We suppply the data behind the data and enable deep and wide media consumption insight.
Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data.
In order to meet the 24/7/365 requirements of our customers, as well as those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team.
With a goal of meeting the company’s internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it.
In Service Operation Support, the successful candidate will as part of a team of 4 engineers be responsible to ensure reliable and on-time product data delivery, as well as supporting the overall operation of the SOS group. Additionally, resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality; An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud; and most importantly: the desire to constantly make things better. Other responsibilities would include:
Daily duties entail
Ideal candidate for the role
E = essential
P = Preferred
What can we offer you as a Nielsen employee
In addition to a competitive salary, we offer a varied and demanding area of responsibility as well as an open corporate culture with numerous development opportunities. Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work.
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only...
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population.
For more information, visit www.nielsen.com.