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New and innovative technologies are continuously disrupting retail. The global e-commerce market is rapidly growing. Together with our customers, we automate and optimize commercial strategies to adapt to the latest trends. The demand for Omnia software is rising quickly in Europe. With the acquisition of Patagona GmbH we are the market leader in the DACH and Benelux region and we have ambitious goals to become Europe’s market leader in 2022.
As a Customer Success Manager, you play a key role in the entire customer lifecycle. You play the role of the trusted advisor and ensure our customers achieve their -ever-evolving- desired outcomes by using the Omnia product. You understand their organisation, business objectives and challenges and thanks to that in depth knowledge you can make them even more successful. It’s thanks to you that our customers remain customers, grow their business with us, and are our brand advocates. Internally, you are the advocate for customers and help to improve their experience with Omnia. You are also an important stakeholder for the Product team sharing customer feedback and suggesting improvements to the product.
Key responsibilities in the role are:
The Customer Success Manager is an expert relationship builder who thrives on customer success and translates that into Omnia revenue. What we are looking for in an ideal candidate:
What’s in it for you?
At Omnia, attracting and retaining top talent is one of our highest priorities. Employee happiness is important to us because we think it is vital for a thriving organization. Therefore, we offer top-notch perks and benefits to make sure we promote happiness in the best way we can:
Omnia Retail is the company behind Europe's first dynamic pricing software. Built by two industry experts — one a retail software engineer, the other a retail strategy consultant—Omnia was created to help each founder’s respective clients achieve more with their pricing. Omnia’s mission is to help retailers and brands take control of their pricing and grow profitably with automation and insights, and the enterprise-ready software makes it easy for teams to manage pricing without the need for IT.
Sander Roose started his career at consumer goods giant Procter & Gamble, where he gained extensive retail experience working within Customer Business Development. After P&G, Sander has worked as strategy consultant focusing on e-commerce and cross-channel retail.
I joined Omnia as a BDR in August and shortly after it was offered to me to join the traineeship. At Omnia they really give you the support and room you need in order to learn and grow. You really get encouraged to take on responsibility and push yourself.
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