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The smart network where hbo and wo students find their internship and first job.

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Partner Success Traineeship

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Getting to know everything about the Partner stage and learning the ropes while doing it. As a partner trainee, you work together with the Partner Success team on all matters regarding the institutions that are currently in a partnership with FeedbackFruits. You will work with different partner universities around the world and maintain relationships with different high-level stakeholders. In this role it is essential you have a proactive work approach, great communication skills, and eager to learn all you can about our partners and our company.

Responsibilities (from high to low priority):

1. Partner - external (65% of your time):

  • Organize and join the bi-weekly/monthly calls and/or meetings
  • Responsible for the preparation and follow-ups and requests of the meeting
  • Take responsibility half way through the traineeship of your own accounts
  • Push for adoption, retention and upsell
  • Build relationships with contact persons
  • Assist in the training of the team, able to give workshops online
  • Prepare and partake in evaluation meeting with partner institutions
  • Report on data focusing on usage, adoption and engagement, amongst others
  • Communicate relevant information to other departments (New Business, Product, Support and Marketing)
  • For example: workshops, marketing materials, integrations, etc.
  • Assist in the onboarding process of new partner institutions
  • Participate in events and conferences, such as InspirED 2022, InstructureCon, etc.
  • Responsible for the measuring institution satisfaction project (staff, instructors and students)

2. Partner - internal (35% of your time):

  • Be part of the International Pilot and Partner team
  • Assist and report in meetings
  • Provide knowledge and input on strategy
  • Work and get responsibility over team projects and process improvements
  • Participate in meetings with other departments (New Business, Product, Support an Marketing)
  • Collaborate with other departments on internal and external projects
  • For example, event organization with Marketing
  • Participate in the Company update meeting
  • Develop your own projects of interest within our department

Qualifications:

Your qualities

  • You are self-driven, highly motivated, and passionate about improving higher education with technology
  • You are the first to follow up and love getting things done with your proactive approach
  • You are comfortable with multi-tasking
  • You are a pro at organization and task prioritization
  • You seek to learn more about managing different kinds of stakeholders
  • You get energy from being the communicator between teams, stakeholders and accounts
  • You feel comfortable talking about technology and giving presentations
  • You seek constructive criticism and being direct and open with others
  • You have experience...
  • With customer service/customer management (pre)
  • With data analysis and reporting (pre)
  • As part of an education providing or student organization (pre)
  • Organizing events (pre)
  • Must have
  • Student/recent graduate in business, communication, political or social sciences
  • Based in the Randstad
  • Fluent in English

What You Get:

  • Internship compensation fee
  • Flexible working hours (partially from home if desired)
  • Working with an impact
  • Having real responsibilities
  • Benefits package including a Swapfiets
  • Transportation allowance
  • When in the office: lunch & Friday drinks
  • Company dinner every second Tuesday
  • Access to team activities & company-wide events
  • Unlimited access to OpenUp (certified psychologists & webinars on mental health)

Our team builds web-apps, helping teachers to make their courses fascinating. Each of us's passion is to make a positive impact on education, and that drives our mission.
We believe education is key to facing the future challenges of society and achieving our full potential as individuals. The success of today's education depends on teachers turning the flame of curiosity into lifelong learning and critical thinking.

Education
Amsterdam
Active in 11 countries
60 employees
60% men - 40% women
Average age is 28 years