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ERP Support Specialist

Posted 1 Aug 2022
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Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 25 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s ready-to-wear, bags, small leather goods and underwear are managed directly from our Amsterdam headquarters, while other categories, including menswear, footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

THE ROLE

As KARL is engaging with a large-scale transformation, it is vital that the IT Team is scaled to initiate innovation and lift the IT landscape + business support. In this journey, IT aims to become a business partner that helps, guides, and supports the user community in their daily work, as well as drive continuous improvement of platforms and processes.

The ERP Support Specialist reinforces the IT Team with a combination of technical and functional knowledge and contributes to setting a proper foundation while working together on innovation challenges. Although this role supports all aspects and channels within ERP, there will be a key focus on Finance.


KEY RESPONSIBILITIES

  • First line support and monitoring of our ERP solution (Infor M3), including the collaboration with other integrated business applications in the landscape
  • Establishing the root causes of application errors and escalate concerns to the Senior ERP Specialist
  • Think along in the customer's business processes, recognize reoccurring issues and think of sustainable solutions
  • Generate users, roles/profiles and (de)activate users in the ERP
  • Monitoring of integration transactions:
    • Infor Enterprise collaborator
    • Stuck (POS) transactions and status of subsystems
  • Handle incidents and changes in the ticketing system (TOPdesk)
  • Maintain good professional relationships with stakeholders and vendors
  • Ability to keep up with innovation in application design
  • Maintain and update the knowledgebase within TopDesk
  • Proactive contribution to the IT transformation process


THE PROFILE

  • Ability to operate on HBO level
  • 3-5 years of relevant experience in a similar position
  • Infor M3 knowledge/experience is a big plus
  • Knowledge/skills in one or more of the following areas is considered a plus:
    • SQL Databases
    • Scripting/programming
    • Basic network configuration preferred
    • Interfaces like EDI, API, A2A, B2B, etc.
    • File formats like XML, CSV, EDIFACT, Json, etc.
  • You have a good understanding of business processes and able to recognize issues
  • Experience with TOPdesk or other ticketing system
  • Good communication skills and ability to work in a team
  • Willingness to provide support outside office hours and in the weekend on a rotation scheme
  • Proactive, service driven, agile, complex problem-solving mindset, analytically strong
  • Excellent command of English language – verbal and written
  • You are flexible and able to work under pressure
  • Planning and control skills

Please note that if your application is successful, we will contact you within three weeks

Fashion icon Karl Lagerfeld is globally renowned for his cutting-edge, aspirational and relevant approach to style. Under his creative direction, the KARL LAGERFELD fashion house is rooted in a DNA that’s accessible-luxe and cool; its signature aesthetic combines timeless classics with a modern, rock-chic edge.
KARL LAGERFELD’s portfolio includes ready-to-wear for men and women, childrenswear, bags and small leather goods. Additional...


Fashion icon Karl Lagerfeld is globally renowned for his cutting-edge, aspirational and relevant approach to style. Under his creative direction, the KARL LAGERFELD fashion house is rooted in a DNA that’s accessible-luxe and cool; its signature aesthetic combines timeless classics with a modern, rock-chic edge.

KARL LAGERFELD’s portfolio includes ready-to-wear for men and women, childrenswear, bags and small leather goods. Additional collections include watches, eyewear, footwear, perfumes, candles and fashion jewellery. In 2016 the company launched bridal fine jewellery and KARL LAGERFELD PARIS, which brings Parisian-inspired styles to North America. In 2018, it launched the KARL LAGERFELD X KAIA collection — designed with model-of-the-moment Kaia Gerber — which was the company’s largest collaborative project to date.

KARL LAGERFELD’s expanding network includes over 100 mono-brand points of sale worldwide, plus a premium wholesale presence in Europe, the Middle East and Asia. The global flagship store on KARL.COM reaches 96 countries and reflects KARL LAGERFELD’s expertise in engagement through digital innovation.

Retail
Amsterdam
125 employees